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Customer Service Representative

Job in NY New York - USA
Company: Yummy Mummy LLC
Full Time position
Listed on 2019-08-15
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center, Customer Service Rep, Entry Level Customer Service
  • Support/Help Desk
Job Description & How to Apply Below
Position: Insurance Customer Service Representative

Location: New York

Job Description

Qualifications: Excellent communication,customer service & skills; Excellent computer skills.

Previous call center experience preferred.

Healthcare industry experience a plus.

Ability to work as a team member as well as independently.


· Must be trained and subsequently knowledgeable in all aspects of Yummy Mummy Magento system for accurate entry and completion of customer orders.

· Input orders, conduct insurance and verifications based on information and codes, process shipping and conduct necessary follow up. Orders must be filled expeditiously and completely.

· Compliance with shipping and tracking instructions and procedures with affiliates such as TAGG, UPS, RedStage and others.

· Ability to correctly handle and process customer charges through; ability to communicate process for online forms through rightsignature.

· Become familiar with and ensure complete compliance with all insurers’ procedures and regulations.

· Maintain strict confidentiality of all customer information and full HIPPA regulations compliance.

· Participate in training on products and manufacturers/vendors; ability to explain and convey information to customers.

· Assist in research regarding claim denials.

· Handle and direct accordingly all customer complaints in a timely manner.

· Handle necessary follow up on rental and other scheduled matters.

· Respond to email and voice mail inquiries in a timely and efficient manner.

· Special projects as deemed necessary.

· Strict adherence to all company policies and procedures.

Company Description

We are a DME provider for major US insurance companies for whom we provide breast pumps under the ACA. We service the entire US with a strong online presence as well as call center operation. Call Center verifies and processes a high volume of orders from Monday-Friday.

Position Requirements
Less than 1 Year work experience
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