Case Manager-LF

New Life Shelter
78 Catherine St
New York, NY 10038, USA

JOB SUMMARY

The program Case Manager will have the prime responsibility for organizing comprehensive service planning and assessment activity and assuring service plan implementation through direct case management or co-provider services. The Case Manager will also have either primary or shared responsibility, depending upon the specialty/discipline, in providing the residents with specific linkages/advocacy services with co‑providers of housing, mental health, substance abuse, and healthcare services etc.

as well as with parole boards. Together with the residents, the Case Manager will formulate residents' comprehensive service plan in conjunction with specialty program staff. For some residents the Case Manager will be the major provider of a particular service and, for others, a secondary support agent.

List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)

• Participates in orientation of new residents by explaining the types of clinical services, recreational activities, and ICL programs that are available to residents.
• Obtains and documents or files assessment information, such as medical, psychological, and social factors contributing to the resident's situation as well as information about the residents strengths, needs, abilities and preferences.
• Collaborates with residents to utilize assessment information to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents' cultural and ethnic background, customs, needs, beliefs and preferred language.
• Instructs the resident in daily living skills, socialization skill enhancement and conflict resolution.
• Provides supportive counseling in 1 :1 or group formats that assist residents' with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities and environmental resources to attain goals.
• Obtains and develops resource information for residents in all aspects of their care; disseminates this information to residents in a manner that is clear and understandable.
• Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action} to assist the resident in meeting service plan goals.
• May provide Critical Time Intervention procedures.
• Facilitates individualized services to the resident that meet the diverse needs of the resident and focus on the discharge planning goal.
• Performs crisis assessment and nonverbal and verbal crisis intervention.
• Meet at least weekly with residents to follow-up on service plan goals and objectives.
• Refers residents to community resources and other organizations; accompanies residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident.
• Provide residents on both a group and an individual basis with transportation for housing placement, service appointments, recreational, or other service plan related purposes as appropriate.
• Assist residents with developing a savings and money management plans within the scope of Department of Homeless Services and Veterans Administration regulations and optimizing resident income through advocacy with the HRA and VA; will offer and provide residents both group and individual instruction in budgeting, banking, resident skills such as shopping wisely from a price and product perspective, credit, and taxes.
• Plans, escorts, and/or arranges social or recreational activities for and with residents.
• Advocates on behalf of resident with outside service providers and within ICL.
• Assists residents in finding and getting into vocational training or…