Front Desk Agent

Front Desk Agent

We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Compensation: $19.00 to $20.00 per hour (NYC)

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany them.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

• Experience as a Front Desk Agent in a hotel (preferred).
• Excellent customer service skills.
• Excellent computer, communication and interpersonal skills.

• Customer service experience.
• Behaviors
  • Team Player:
    Works well as a member of a group (Preferred).
  • Enthusiastic:
    Shows intense and eager enjoyment and interest (Preferred).
• Motivations
  • Preferred Peer Recognition:
    Inspired to perform well by the praise of coworkers.
  • Preferred Growth Opportunities:
    Inspired to perform well by the chance to take on more responsibility.
  • Preferred Ability to Make an Impact:
    Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Education
  • Some college (Preferred).
  • Technical/other training (Preferred).
  • High School (Preferred).
• Experience
  • Preferred Customer service experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.