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Production Support Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-05-31
Listing for:
BGC Group
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Business
Title:
Production Support Analyst Status:
Permanent
Location:
55 Water St NY, NY
Hours:
Shifts:
(flexibility to meet needs of the business)
Job Description:
Market Operations is globally responsible for the stability and daily IT operations for all financial trading applications for BGC Partners and associated entities. This position performs a ‘Level 2’ (L2) application support role for Cantor’s Equities Algorithmic trading platform, BGC Partner’s electronic and hybrid platforms and IT Service Management (Incident, Problem, Change, and associated governance routines).
Responsibilities:- Monitoring for and responding to technical platform and trade failures
- Manage communication for internal/external clients providing succinct, proactive updates and setting expectations through to resolution
- Technical Troubleshooting (Analyzing application log files, FIX logs, environmental issues, client connectivity issues)
- Scheduled Job support, monitoring, and configuration of scheduled jobs using Autosys and Cron
- Environmental monitoring/alerting configuration (servers, application components, market data) using Microfocus Ops Bridge (formerly HP Openview) / Sitescope
- Performing new software upgrades (releasing code to the environment, performing post release health checks, …)
- Building tools, automating processes, etc…
Skills:
- Problem solving / Advanced Troubleshooting
- Multi-tasking and prioritisation.
- Excellent verbal, written and in-person communication – ability to understand a business user and translate
- Experience with scripting languages such as Python, Unix Shell, Perl
- Experience with external connectivity / basic networking concepts
- Equities, Fixed Income and/or Foreign Exchange knowledge strongly preferred
- Experience with Source Code Repositories (Git, Perforce, …) and Software Release concepts and tools strongly preferred
- DB/SQL is a plus
- Knowledge of FIX protocol is a plus
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