Associate Technology Support Representative

Associate Technology Support Representative

• Providing on‑site hardware and software support at the primary assigned location, including PCs, printers, tablets, RF scan guns and other production equipment.
• Providing remote Level2 support for individuals outside of MK facilities.
• Responding to user inquiries and providing technical assistance via phone, email, chat, or in‑person.
• Diagnosing and troubleshooting hardware, software, network, and other IT‑related issues.
• Logging and tracking incidents or service requests using our ticketing system.
• Prioritizing and escalating issues to appropriate technology teams or specialists if needed after troubleshooting.
• Collaborating with colleagues and other technology teams to resolve complex technical problems.
• Providing guidance and instructions to end‑users on the use of technology systems and applications.
• Maintaining accurate documentation of support activities, procedures, and solutions.
• Assisting in the deployment and configuration of new hardware and software.
• Providing feedback to leadership regarding ticket escalations and improvements.

• 1‑2 years of technology support experience, ideally in a larger environment.
• Knowledge of MS Office products, Windows, macOS and other enterprise software.
• Strong troubleshooting skills.
• Organized and detail‑oriented.
• Strong interpersonal skills and customer focus.
• Strong communication skills.
• Ability to effectively communicate with team members remotely using tools like Microsoft Teams and Outlook.

Range: $67,000.00 – $67,000.00. Additional geographic premium, annual discretionary incentive and equity awards may apply.

• Medical, Prescription Drug, Dental, Vision, Health Savings Account.
• Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans.
• Paid Time Off (Vacation and Parental Leave), Holidays.
• 401(k) and Short/Long Term Disability.

We hire qualified applicants representing a wide range of backgrounds and abilities. We’re committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E‑Verify Employment Eligibility Verification.