Data Center Technician

Data Center Technician

As part of our continued expansion, we are on the lookout for a Data Center Technician (IC1 G2) to join our growing team based in Tioga Downs. As a Data Center Technician, you will support our customer installations in Tioga Downs and will provide remote support activities across our globally distributed data centers and network.

We are interested in hearing from candidates who would enjoy a hands‑on role supporting customers across the globe. You’ll form part of a wider team who deliver excellence in customer service through diagnosing, resolving, and implementing solutions.

• Providing technical support to customers in a timely manner. Troubleshooting for a variety of IT infrastructure including servers, disks, network cards and data communications equipment
• Providing problem management services by utilizing diagnostic tools to aid in troubleshooting efforts.
• Installing, moving, cabling, and configuring servers, storage, and networking equipment (i.e. servers, switches, routers, disk arrays and misc. technology equipment)
• Performing additional functions incidental to computer support activities
• Performing periodic operational tasks such as but not limited to inventory of related materials, monthly power consumption readings, shipping/receiving etc.
• Establishing and maintaining configuration documentation and assisting with general asset and inventory management processes
• Assisting the team of network engineers, system administrators and project managers in various projects
• Coordinating and liaising with all other IT staff within the company and with any third‑party business partners or vendors
• Liaising with senior management, product team, sales team, and technology team to serve client needs.
• Acting in accordance with legislation both locally and in all jurisdictions in which the Company and its associated companies operate.
• Complying with all legal obligations and Company Policies group wide including security, health, and safety requirements.
• Being part of an on‑call rotation for customer support
• Being prepared to travel to company or customer locations other than primary employment locations.

• Technically minded, this individual will have a minimum of 3 years’ experience in a DC technician capacity.
• Have good attention to detail, maintain high quality standards.
• Possess thorough understanding of good cabling practices and general understanding of LAN/WAN/Telephony concepts.
• Familiarity working with Windows, Microsoft Office, UNIX, and Cisco Systems
• Excellent knowledge of server, storage & networking hardware
• Expert Knowledge of industry cabling standards.
• In depth knowledge of Data Centre critical Infrastructure (UPS/Generators/HVAC/Redundancy etc.)
• Works well independently and with others globally on tasks with some technical and management guidance
• Ability to work at heights and lift server & network hardware regularly.
• Proven experience managing customer support queries and issues.
• A proactive approach to work with the initiative to spot potential efficiencies or improvements.
• Strong organizational skills with the ability to multi‑task and prioritize tasks.
• A motivated individual with drive to ensure internal and external deadlines are met.
• Attention to detail and ownership of work to ensure it is accurate, meets quality standards, performed on a timely basis along with providing daily reports to the PM and/or customers.
• Able to build good productive relationships with other team members and stakeholders of the business in multiple locations.
• Strong interest in learning new DC networking concepts and technology.