Senior Director,COTS Job New York New York USA,IT/Tech

Position: Senior Director, COTS Applications
Location: New York

Open to OTI employees only.

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City.

Responsibilities

Lead and mentor internal staff, consultants, and vendors supporting COTS platforms, including Service Now, Salesforce, and Microsoft Dynamics.
Provide strategic direction for all COTS application areas, including CRM, Service Desk, and mobile application development and support.
Oversee architecture, design, delivery, and modernization of major systems such as NYC 311, Service Now, and eArraignment.
Build strong, collaborative relationships with internal business partners, program teams, and vendors to align priorities and ensure successful delivery.
Lead development, maintenance, and modernization of mobile applications for iOS and Android, ensuring timely updates, security, and compatibility with current OS versions.
Ensure system integrators and vendors adhere to OTI development standards, architecture guidelines, and best practices.
Promote automation and CI/CD practices using Azure Dev Ops and cloud-native tools to improve reliability and delivery speed.
Monitor and govern delivery of high-visibility, mission-critical projects to ensure quality, timeliness, and risk mitigation.
Optimize cloud usage and licensing costs through usage monitoring, vendor collaboration, and proof-of-concept initiatives.
Conduct architecture and code reviews to ensure security, scalability, and compliance with OTI technical standards.
Support procurement and planning by contributing to RFPs, reviewing SOWs, and partnering with program managers on estimates and timelines.
Handle special projects and initiatives as assigned.

Day shift – Due to the management duties of this position in a 24/7 operation, candidate may be required to be on call, work overtime and/or various shifts such as weekends and/or nights/evenings.

Work location:

Brooklyn, NY.

Minimum Qualifications

A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties.

A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in item 1 above.

A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in item 1 above.

A satisfactory combination of education and experience equivalent to items 1, 2 or 3 above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in item 1 above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in item 1 above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience.

However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive or supervisory capacity as described in item 1 above.

Preferred Skills

Strong leadership experience managing large COTS application…