Program Director
Listed on 2026-06-04
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Management
Program / Project Manager, Operations Manager
Location: New York
Scatter Sites S/H
484 Rockaway Ave
Brooklyn, NY 11212, USA
JOB SUMMARY:
This management position exists in several Program Divisions. Under the general supervision of the Divisional Vice President is responsible for the oversight of the administrative, operational, staffing, and clinical aspects of the program. Responsible for personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program.
ESSENTIAL JOB FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.
- Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans
- Conduct supervision with program staff, in accordance with agency and division policy
- Conduct CORE audits of case records to evaluate the completeness and quality of treatment plans, quarterly assessments, apartment inspections and progress notes
- Conducts staff meetings to review and discuss compliance, recreational and social activities, interagency Referrals
- Conduct High Risk meetings to collaborate on ways to support clients who are on the high-risk list
- Conduct rent arrears review meeting with program staff and interagency departments from a clinical and client-centered perspective
- Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy
- Regularly directs meetings concerning clinical issues with clients care team
- Initiates and participates in case conferences with mental health treatment team, and inpatient psychiatric team
- Ensure staff is receiving clinical trainings regarding high-risk client
- Conduct intakes for new referrals via ICL Hope
- Provide clinical crisis intervention regarding clients and support staff
- Ensure all psychosocial assessments and all assessment necessary for client care
- Conduct clinical trainings regarding motivational interviewing, harm-reduction, person-centered care
- Conduct eviction meeting regarding court case, documentation require, coordinate and collaborate with Real Properties.
- Other clinical duties as assigned by Vice President of Supported Housing and Transitional Services
Direct and Supervise Personnel:
- Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department
- Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance
- Manages the completion of performance evaluations, recommends staff for the employee recognition award
- Conducts new apartment viewings, and ensures all apartments are set up with needed items. when vacating an apartment, conducts walkthroughs with landlord
- Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed
- Reviews authorized staff positions, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law.
- Ensures that staff have attended required monthly RELIAS trainings
- Manages employee accident reporting and initial submission of workers' compensation claims.
- Monitors employee morale and the climate of the work environment
- Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA
- Provides oversight in the area of…
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