Diversity Inclusion Communications Lead

Overview

At JPMorgan Chase, we are committed to building a stronger, more inclusive economy that benefits all.

As the Head of Global Diversity, Opportunity, and Inclusion (DOI) Communications within Corporate Communications, you will lead the strategic communications agenda for JPMorgan Chase's DOI organization, ensuring our story resonates with employees and stakeholders worldwide.

• Set and execute the global communications strategy for Diversity, Opportunity, and Inclusion, aligning messaging and initiatives with the firm's business objectives and values. Serve as the principal advisor to senior leadership on all DOI communications matters, including reputation management, crisis response, and executive positioning.
• Direct and oversee executive communications for the Head of DOI, including speech writing, thought leadership, and high‑impact messaging for internal and external audiences. Prepare senior leaders for media engagements, industry forums, and key events.
• Architect and deliver compelling, integrated narratives that elevate the firm's DOI work, leveraging data‑driven insights and a nuanced understanding of global, cultural, and business segment dynamics. Ensure all communications reflect an inclusive lens and advance the firm's reputation internally as a leader in diversity and opportunity.
• Build and maintain trusted relationships with senior executives, business leaders, external partners, and key stakeholders. Lead cross‑functional teams to drive consensus and alignment on communications priorities, and represent the firm in high‑profile external engagements.
• Champion innovation in messaging, channels, and platforms, continuously evolving the firm's communications approach. Proactively identify and mitigate reputational risks, and lead crisis communications efforts as needed.
• Establish and track key performance indicators for DOI communications, providing regular reporting and insights to senior management. Use analytics to inform strategy and demonstrate the impact of communications initiatives.
• Oversee the creation and quality of all DOI‑related content, including articles, videos, digital messaging, and executive materials. Ensure consistency and excellence across all digital platforms and tools.

• 12+ years of progressive experience in global corporate communications, with a strong track record in diversity and inclusion, financial services, reputation management, and crisis communications.
• Demonstrated success in leading high‑performing communications teams and managing complex, multi‑stakeholder projects at scale.
• Exceptional strategic thinking, judgment, and decision‑making skills, with the ability to influence and advise senior leaders.
• Deep expertise in internal and external communications, media relations, and thought leadership, with proven ability to navigate and shape the evolving landscape.
• Outstanding writing, storytelling, and presentation skills, with direct experience in executive communications and subject‑matter expertise in diversity and inclusion.
• Experience collaborating across cultures and geographies, with a global mindset and sensitivity to local nuances.
• Advanced proficiency in digital communications platforms and tools.

• Extensive media relations and internal communications experience at a global organization.
• Proven ability to drive innovation and manage change in a fast‑paced, dynamic environment.
• Strong analytical skills and experience with communications measurement and reporting.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

We offer a competitive total rewards package including base salary determined based on the role,…