Loan Servicing Manager - Brick Capital

Position: Loan Servicing Manager - Brick City Capital
Please be advised that Leverage Companies does not accept unsolicited resumes or services from third-party recruitment agencies. In the event that a recruiter or agency submits a resume or candidate without a prior agreement, Leverage Companies explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to employees, shall be deemed the property of Leverage Companies.

About Leverage Companies:

Leverage Companies is a dynamic real estate private equity platform on a mission to create millionaires through real estate. We operate a vertically integrated ecosystem comprised of these divisions.

Founded in 2018 proudly headquartered in Newark, NJ, we are scaling rapidly and building a world-class team committed to operational excellence, bold growth, and long-term impact.

Why We Love Working at Leverage Companies:

At Leverage Companies, integrity, entrepreneurial drive, and a commitment to excellence shape everything we do. We move with accountability and ownership, pushing innovation forward through collaboration and a culture that's truly out of this world. Fast-paced and mission-driven, we offer real opportunities for growth and a team environment where both collective wins and individual achievements are celebrated.

How to Apply?

To be considered for employment, please submit your application online. While we appreciate all the interest we receive, only candidates selected for an interview will be contacted directly. You will receive application status alerts via email so make sure your email address is accurate.

The Opportunity:

The Loan Servicing Manager will lead the launch and ongoing development of Brick City Capital's in-house servicing platform. This role will be instrumental in implementing our initiative to transition loan servicing operations from external parties to an internally managed, borrower-first experience.

This individual will be responsible for building the department's operational backbone-overseeing servicing tasks, coordinating third-party vendors, managing borrower communications, and maintaining investor reporting standards.

You will be the key driver in turning servicing into a profit center and strategic function, helping Brick City retain customer relationships, generate repeat business, and deliver top-tier experiences to both borrowers and note buyers. You will proactively monitor EPD risk and aggressively encouraging borrower payments to mitigate direct financial implications.

What you will do:

Servicing Department Buildout

• Design and implement scalable servicing operations tailored to DSCR and business-purpose loan portfolios
• Collaborate cross-functionally to transition note buyers to in-house servicing
• Onboard and manage vendor relationships for payment processing, escrow administration, collections, and more
• Develop and own SOPs for servicing workflows including loan onboarding, escrow, payoffs, and investor remittance

Customer Service & Borrower Retention

• Serve as the primary point of contact for borrower servicing inquiries and escalations
• Train future team members on servicing agreements, loan documents, and customer engagement
• Establish and manage processes for proactive borrower outreach-e.g., post-payment reserve depletion and at 3+ year intervals for repeat loan opportunities

Vendor & Technology Management

• Select and implement third-party vendors for payment processing, escrow (tax & insurance), and collections
• Ensure vendor contracts cover all servicing obligations (e.g., flood insurance verification, escrow analysis)
• Oversee technology integration between LOS, CRM (Salesforce), and servicing systems

Compliance, Legal & Oversight

• Maintain regulatory compliance across all servicing activities, including bankruptcy and foreclosure workflows
• Coordinate with legal and local counsel on sensitive foreclosure/REO matters and borrower protection protocols

Investor Reporting & Remittance

• Design and deliver standardized monthly reports and fund remittances to note buyers
• Establish a framework for ad hoc reporting requests and determine fee structure for customizations
• Support internal stakeholders with servicing performance analytics

Collections & Payoff Processing

• Oversee early-stage collections (up to 60 days delinquent), leveraging broker relationships to drive resolution
• Create escalation and default prevention processes in partnership with vendors
• Ensure payoff quotes, lien releases, and closing documentation are accurate and completed timely

Team Leadership & Growth

• Lead day-to-day servicing operations as the department's founding team member
• Collaborate with Asset Management leadership to scale the team as the portfolio grows (analysts, junior analysts)
• Support hiring, onboarding, and training of servicing staff over time

Available Remote Locations: AZ, CA, CT, FL, IN, NY, TX

Salary Range: $60,000 - $80,000/annual

What you will bring to the table:

• 2+ years of experience in mortgage…