Sales & Customer Experience Leader ISV Practice

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries.

We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix® Assessment 2025.

Somerset, NJ ;
Dallas, Texas or San Jose, California

We are seeking an experienced and customer-obsessed leader to head all Post-Sales functions for Persistent's ISV Practice. This executive will own the end-to-end customer journey after deal closure for our SaaS and software product company clients—spanning Professional Services (implementation, integration, customization), Customer Success (adoption, retention, expansion), and Support (technical support, managed services). The ideal candidate will have deep experience working with or within SaaS/ISV companies and understands how to drive customer outcomes, maximize net revenue retention, and build scalable post-sales operations.

Persistent's ISV Practice partners with Independent Software Vendors (ISVs) and SaaS companies across the technology landscape—from high-growth startups to established software enterprises. We help these companies build, enhance, and scale their products while enabling their customers to derive maximum value. As their customers' success becomes our success, the post-sales function is critical to driving long-term partnerships and growth.

• Define and execute an integrated post-sales strategy across Professional Services, Customer Success, and Support for ISV clients
• Build a unified customer experience model that maximizes value realization, adoption, and loyalty for SaaS end-customers
• Develop scalable post-sales offerings tailored to ISV business models (subscription, consumption, perpetual license)
• Align post-sales strategy with ISV Practice's overall growth objectives and Persistent's company-wide goals
• Stay current on SaaS industry trends, customer success best practices, and emerging support technologies

• Lead implementation, integration, and customization services for ISV clients' enterprise customers
• Develop packaged service offerings, accelerators, and implementation methodologies specific to SaaS deployments
• Drive time-to-value through efficient onboarding and go-live processes
• Ensure delivery excellence with strong project governance, quality standards, and margin management
• Collaborate with ISV partners on joint implementation approaches and co-delivery models

• Build and scale a Customer Success function focused on driving adoption, retention, and expansion
• Establish customer health scoring, early warning systems, and proactive intervention frameworks
• Own Net Revenue Retention (NRR), Gross Retention, and customer satisfaction metrics (NPS, CSAT)
• Drive upsell and cross-sell opportunities through deep customer relationships and value demonstration
• Implement customer success platforms and data-driven approaches to manage customer portfolios at scale
• Lead Quarterly Business Reviews (QBRs) and executive engagement programs with strategic customers