Quality Control Supervisor

Overview

Description At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun.

A name started our story. How will yours help write our future?

Joining West There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work and are equally committed to creating a healthier environment and planet through our sustainability efforts.

In this role you will be accountable for day‑to‑day performance of team/s safety, quality, delivery, cost and productivity. Manage teams of QC Technicians & Team Leads in execution of QC processes, schedule and personnel to ensure smooth operational activities workflow and work compliance. And promote better quality mindset through inter‑department collaborations.

• Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support WIP controls within team(s)
• Support qualifications of inspectors to independently perform responsibilities for competency/proficiency capabilities in inspections, measurements, sampling, quality audits and defect recognition
• Ensure proper product release and rework activities per procedures to support delivery requirements
• Lead product characteristics trend monitoring with effective escalation and follow‑ups
• Demonstrate leadership, teamwork, and problem‑solving support to resolve escalated operational issues collaboratively and ensure proper batch segregation
• Define goals, clearly communicate these objectives and monitor/correct/recognize work performance respectively. Coach and counsel QC employees
• Manage and resolve QC employee’s relation issues and disputes
• Manage onboarding activities for new QC employees for training and qualification
• Manage ongoing activities for existing QC employees for training and requalification
• Identify future training needs and enhance QC employees career opportunities
• Responsible to review SOI revisions to enhance improvements for better workflow
• Manage Deviation/Out‑of‑Spec report closures, batch dispositions while ensuring proper root cause analysis and CAPA identification
• Accountable for on‑time operational updates for Tier meetings of the LDMS system
• Attend Tier meetings as QC representative and ensure Tier 1 (Shift Start Up) meetings occur within QC
• Promote and support site initiatives including safety programs, lean initiatives, training programs and consistently interpret and apply policies, procedures among employees
• Manage non‑routine requests from departments (eg validations, investigations, improvements, projects, product transfers, non‑routine testings, non‑conformance reports)
• Support Technology Transfer process as required
• Other duties as assigned by superior

• Participate in special project teams as assigned
• Performs other duties as assigned based on business needs
• Conforms with and abides by all laws, regulations, safety rules, policies, and work procedures, and all instructions
• Exhibits regular, reliable, punctual and predictable attendance

• Bachelor's Degree Degree in Technical or Engineering preferred

• Preferably 3 years work experience in QA/QC related activities
• Added advantage with SAP, cGMP, Basic Lean and/or ISO working experience
• Preferably with exposure to medical device, pharmaceutical or related manufacturing environment

• Able to be aware of all relevant standard operating procedures…