Registrar's Office Operations Manager

About the Job

George Fox University's Registrar's Office is seeking a highly skilled and motivated team player to fill the role of Operations Manager. Department culture is focused on innovation, teamwork, proactivity, leveraging individual strengths, and maintaining positive regard for others. The Registrar's Office's purpose statement, to "champion the integrity of the academic journey", connects us to the university's mission and to the students we serve.

• Triaging or addressing all incoming questions and concerns for the office and optimizing customer service experience (30%)
• Managing and executing all general office outgoing communications (20%)
• Oversee all Registrar-related commencement planning and task execution (20%)
• Managing all student graduation-related records including updating systems with graduation data, producing and distributing diplomas and transcripts (15%)
• Managing all the office's day-to-day finances and overall budget expenses (5%)
• Conduct all hiring, scheduling, training, assigning tasks, and general student employee supervision (10%)
• Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service
• By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role
• Demonstrated experience working cross culturally with respect, appreciation and humility
• Other duties as assigned

Begin the day responding to emails or voicemails that came in overnight. Check in with the student employees as they come in for their shifts, chatting with them about their day, assigning tasks, and answering questions. Check the processes and communications calendars to track what tasks need your attention. Run queries, enter data and send communications within our student information system.

Assist community members who stop by the front desk. Review the Registrar webpages for any outdated content and update. Work on planning and preparation for Commencement events.

• A Bachelor's degree or further education
• An Associates degree with 3-5 years of experience
• Demonstrated ability to work as a team member to accomplish organizational and unit goals
• Strong organizational skills, decision-making/problem-solving ability, and computer skills
• Experience with technology and data entry/processing
• Demonstrated experience with spreadsheets and data management
• Ability to work independently on multiple tasks with a high degree of accuracy, efficiency, and attention to detail
• Ability to be adaptable to learn or create new processes as the needs of the job change over time
• Ability to communicate effectively in English, orally and in writing, including face-to-face and on the telephone, and to deal with the public and campus community in a helpful and courteous manner
• Integrity and discretion in maintaining a high degree of confidentiality
• Legal authorization to work in the United States (this position does not offer visa sponsorship)
• A commitment to the University's Theology of Racial and Ethnic Diversity
• A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith
• A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith

• 5+ years applicable experience (event management experience preferred)
• Experience supervising others

• Hours Per Week: 40
• Primary
  
  Work Location:
  
  Newberg Campus
• Working Conditions:
  
  Physical requirements are those of a normal office environment
• Supervisor:
  Senior Associate Registrar

• A strong Christian vision and mission-led organization with opportunities for your growth and contributions
• Wonderful Christian peers and a vibrant student population
• A beautiful and peaceful campus environment with…