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SaaS Customer Success Lead — Onboarding & Growth
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-05-31
Listing for:
Zero Friction
Full Time
position Listed on 2026-05-31
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
Location: Newcastle upon Tyne
Zero Friction is seeking an English-speaking Customer Success Manager in the UK. You will manage the complete customer lifecycle, from onboarding to proactive account management, ensuring clients derive maximum value from the platform.
Key responsibilities include designing onboarding programs, monitoring customer satisfaction, and contributing to support operations. The ideal candidate possesses SaaS experience, strong project management skills, and a proactive mindset. This role offers a hybrid work setup and professional development opportunities.
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