Hardware Installation Engineer - N​/NE - Field

Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Fighting cancer calls for big ideas. We envision a world without fear of cancer.

Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

• Provide highly visible customer support through the on-site installation of linear accelerators and imaging systems, and oversee diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customers on administrative and technical matters for assigned projects.
• Interpret customers’ needs and assist in facilitating resolution, regardless of which team is responsible.
• Perform field support activities related to system hardware and software, PCs, and networking/wireless networking installs and upgrades.
• Support a wide range of company products according to technical documentation and guidelines to ensure proper operation of customer equipment.
• Demonstrate equipment operation and specifications according to Customer Acceptance Procedure (CAP).
• Advise customers on ordering spare parts or service requests to ensure operation of VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and explain their importance.
• Input detailed records of installation and upgrade work into company information systems for accurate tracking.
• Maintain professionalism and safety per VMS guidelines and customer regulations.
• Perform parts inventory and ordering for installations, including replenishing spare parts kits and handling returns per procedure.
• Maintain technical documentation regarding operating characteristics, design factors, and performance to improve installation efficiency.
• Submit required installation documentation and data for tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance as needed in a timely manner.

• High School Diploma or equivalent with 2–4 years related experience, or an Associate/Bachelor’s degree in a related program preferred.
• Knowledge of electronic and electro-mechanical engineering, RF energy-producing devices, and electronic cooling systems.
• Proficiency with test equipment used for verification and calibration of electronic equipment.
• Basic networking skills to integrate the machine onto the customer server; familiarity with PC-based systems.
• Customer-focused attitude with strong interpersonal communication skills; fluency in English (written and spoken).

• Experience with RF energy-producing devices and electronic cooling systems.
• Advanced networking knowledge; basic computer usage and debugging skills.
• Basic understanding of imaging systems.
• Desire to build a career and develop robust skill sets.
• Willingness to reside within 1 hour of a major US airport (zone).
• Ability to travel for 10 days with 4 days off throughout the year.
• Overtime and shift differential; company vehicle provided for personal use under Fleet Safety Policy; valid driver’s license required.

Requires residence within stated location parameters and ability to travel as described above.

Salary: $50,210 – $70,000 plus overtime and differential; bonus; paid time off; holidays; 401K match; medical,…