Regional Community Manager

Job Overview

The Regional Community Manager will oversee a portfolio in designated market(s) and communities. Reporting directly to the COO, the Regional Community Manager will spearhead decisions that impact people, property operations, and property valuation.

Regional Community Managers must inspire the team to higher levels of performance, creating wow moments, exemplifying pride and passion, while exhibiting exemplary resident service values and integrity for our internal and external stakeholders. They are responsible for handling escalated resident/employee issues, marketing the properties, motivating teams, driving financial performance, and crisis management. A Regional Manager’s utmost responsibility is to maintain a cohesive team environment while operating the properties at the highest standards.

• Recruit, interview, hire, and train staff.
• Organize and oversee schedules and work of assigned staff.
• Provide constructive and timely performance evaluations.
• Handle discipline and termination of employees as needed and in accordance with company policy.

• Maintain properties in the most efficient and profitable manner possible, consistent with the goals and objectives of the company and owner(s).
• Provide strong leadership of employees to include interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; addressing complaints and resolving employee relations issues.
• Support the needs of and clearly communicate with residents and all applicable vendors on the property/properties both verbally and in writing when necessary.
• Grow net operating income through the implementation of effective cost control, revenue maximization and delinquency management programs.
• Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the COO in a timely manner working in partnership with other members of the team.
• Enforce compliance with purchasing policies and ensure the team is aware of purchasing authorities and budgets.
• Be responsive and receptive to owners’ needs, goals, and objectives.
• Maintain superior customer service standards. Work with staff to promptly respond to resident requests and work with residents and staff to minimize and resolve resident issues and complaints. Follow through to ensure issues are resolved.
• In collaboration with key team members, develop, write, and implement a sales and marketing plan that effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts.
• Implement or direct implementation of all policies and procedures as outlined in the company policies and procedures manual. Ensure compliance by employees supervised as necessary.
• Document employee performance issues and prepare and issue verbal and written warnings in accordance with Company policy and applicable labor laws. Prepare performance improvement plans and review them with applicable employees while tracking progress made or not made.
• Ensure that all physical aspects of the property are functional, and that curb appeal is top‑notch. This includes, but is not limited to, ensuring that vacant units are kept ready for occupancy and grounds are inspected throughout the day.
• Share ideas that could improve property performance, increase property value, and add to brand management.
• Understand, analyze, and evaluate all monthly financial statements.

• Proven track record of managing a portfolio of market‑rate apartment communities and outstanding leadership.
• Financial management acumen and leadership to ensure revenue and profitability is achieved.
• Respected leader by peers and superiors.
• Successful history leasing apartments and lease renewal management with ability to close a sale.
• Maximization of rent collections and experience with eviction procedures.
• Demonstrated ability to manage budgets and increase net operating income.
• Outstanding communication skills demonstrating verbal and written expression, active listening, and ability to maintain and advance interpersonal…