Allocations and Helpdesk Supervisor

In this role, you will be responsible for overseeing the day-to-day operations of the allocations and helpdesk function, ensuring service requests are managed efficiently and to a high standard. You will play a key role in supporting facilities management operations, coordinating workloads and delivering excellent service to clients and stakeholders.

• Supervise allocations and helpdesk activities to ensure smooth daily operations
• Coordinate and prioritise service requests effectively
• Support the wider Facilities Management team in delivering high-quality service
• Maintain strong communication with internal teams and stakeholders
• Monitor performance and drive continuous improvement. Strong organisational and communication skills
• Experience in a supervisory or coordination role (ideally within FM or healthcare)
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused with a proactive approach

This is a fantastic opportunity to join a leading healthcare support services provider and make a real difference in a critical environment.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.