Information Technology Operations Specialist

About RAC IT Solutions Pvt. Ltd.
RAC IT Solutions Pvt. Ltd. is a leading IT infrastructure solutions provider with over 27 years of experience in IT rentals, asset management, repair services, and technology support. With a strong PAN India presence, RAC delivers reliable and cost-effective IT solutions to businesses, helping them meet their technology requirements efficiently and seamlessly.

JOB DESCRIPTION

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Operations Coordinati
on Monitor branch operations and identify improvement opportunitie
s.Ensure implementation of company policies and procedure
s.Coordinate branch meetings, training programs, and event
s.Customer Service & Suppo
rt Maintain customer service standards and ensure timely resolution of customer querie
s.Work closely with support teams to enhance customer satisfactio
n.Stores & IT Process Improveme
nt Oversee store operations, asset management, and process improvement
s.Strengthen IT processes through training and team engagement initiative
s.Interdepartmental Coordinati
onAct as a liaison between departments to resolve operational challenge
s.Facilitate collaboration among Sales, Customer Support, Stores, IT, Accounts, and other function
s.Support execution of cross-functional initiatives aligned with branch objective
s.Team & Vendor Manageme
nt Manage vendor and service provider relationships for seamless branch operation
s.Coordinate support staff requirements with HR and Admi
n.Ensure smooth onboarding by arranging workspace, assets, and resource
s.Crisis & Risk Manageme
nt Handle operational emergencies, facility issues, and IT disruption
s.Implement contingency plans to minimize business interruption

s.