Technical Support & Shipping Associate

Technical Support & Shipping Associate

Location:

Norcross, GA (On-site)
Department:
Operations / Technical Support

Reports to:

Director of Operations

At My Door View , we’re redefining property access solutions through cutting‑edge video intercom and access control technology. We serve dealers, integrators, and property managers nationwide, helping them deliver secure, modern entry systems to their clients.

Join a fast‑growing, team‑driven environment where your contributions directly impact product quality, customer experience, and operational efficiency.

We are seeking a reliable and detail‑oriented Technical Support & Shipping Associate to support both our operations and technical teams. This is a hands‑on, in‑office role responsible for fulfilling shipments, testing returned equipment (RMAs), and assisting with technical support tasks.

This position plays a critical role in ensuring devices are properly prepared, tested, and delivered while also supporting troubleshooting efforts to maintain system reliability for our customers.

Shipping & Operations

• Pick, pack, and fulfill outbound orders accurately and efficiently
• Prepare and label shipments (UPS/Fed Ex) and manage daily shipping workflows
• Maintain organized inventory and assist with stock management
• Receive and process inbound shipments and returned equipment

RMA Testing & Device Handling

• Test returned intercom panels and related hardware to diagnose issues
• Document findings and coordinate with the technical team on next steps
• Reconfigure, reset, and prepare devices for redeployment
• Track RMA status and maintain accurate records

Technical Support Assistance

• Assist the technical support team with basic troubleshooting and diagnostics
• Help replicate reported issues in a controlled environment
• Support device provisioning and setup as needed
• Escalate complex issues to senior technical staff

General

• Maintain a clean, organized workspace and lab environment
• Support process improvements across operations and support workflows
• Other duties as needed as the role evolves

• 1–3 years of experience in operations, technical support, or warehouse/shipping roles
• Strong attention to detail and organizational skills
• Comfortable working with hardware and basic networking concepts
• Ability to follow technical instructions and troubleshoot methodically
• Experience with shipping platforms (UPS, Fed Ex, etc.) preferred
• Basic computer skills (Google Workspace, spreadsheets, etc.)
• Ability to lift and move packages (up to ~40 lbs)
• Reliable, punctual, and able to work on‑site in Norcross, GA

• Experience with low‑voltage systems, access control, or security products
• Familiarity with Android‑based devices or mobile device management (MDM)
• Exposure to technical support ticketing systems

• Be part of a growing company in a high‑demand industry
• Direct impact on product quality and customer satisfaction
• Opportunity to grow into technical or operations‑focused roles
• Collaborative, team‑oriented environment