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Operations Manager

Job in NC North Carolina - USA
Company: Glass Doctor
Full Time position
Listed on 2021-03-26
Job specializations:
  • Automotive
Job Description & How to Apply Below
Location: Newport

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. We call our Technicians, Specialist; because we are a cut above the rest. We are always looking for people with the right stuff to be a part of our team.

The Operations Manager (Team Leader)is a key member of our team responsible for ensuring quality customer service, meeting sales/completed work goals and ensuring that the team is operating in an efficient manner. You will help develop and oversee the team as well as work to increase our customer base. The team leader works side-by-side with the other team members to ensure operational excellence.

If you are self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines then this is a great opportunity for you.

Specific Responsibilities:

  • Oversee all work completed on a daily basis to ensure it is completed correctly, on budget and on time
  • Motivate team members
  • Resolve customer issues
  • Assist with repair and replacement of residential, commercial and auto glass according to specified procedures
  • Help insure the efficient use of materials and maintain adequate stock of installation supplies
  • Keep company vehicles and equipment properly serviced, clean, and in good working order and condition
  • Complete invoices, daily route sheets, and weekly reports as required
  • Execute Service with Advanced Training (SWAT)
  • Perform other duties as needed
  • Job Requirements:

  • Strong Leadership Skills
  • Prior experience in residential, commercial and/or auto glass industry is a plus but not required
  • Physical ability to lift heavy objects such as windows, plate glass and windshields, etc.
  • Proficiency to navigate computer and tablet-based technology
  • Excellent communication skills
  • Professional appearance and personality
  • Benefits: Benefits package negotiable

    Starting Salary Range: $45K - $55K per year based on experience with revenue sharing after 90-day probationary period

    We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

    Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.

    Position Requirements
    Less than 1 Year work experience
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