Team Member, Petsense

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a variety of duties during 95% of your day, including but not limited to:
  • Operate cash register/computer following cash handling procedures
  • Recover merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures (merchandising, sets, resets)
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, including sanitizing tanks and caring for animals as required
  • Complete all documentation related to these duties
• Perform other duties as assigned.

Experience:

No experience required. Retail experience and/or pet/live animal knowledge are strongly preferred.

Education:

A high school diploma or equivalent is preferred but not required. Team Members must be able to read, write, and count accurately regardless of education level.

• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

• Generally working indoors with moderate noise levels.
• Hard surfaces (concrete, asphalt) with adequate lighting and temperature.
• Work shifts typically no less than 4 hours and may exceed 8 hours.
• Maintain a safe and productive environment, adhering to safety guidelines.

• This position is non-sedentary.
• Must have the stamina and ability to move throughout the store and outdoor areas safely and quickly.
• Operate equipment related to job duties efficiently and safely.
• Occasionally lift or reach merchandise overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shifts.
• Access all store areas safely.
• Operate store equipment such as computers and cash registers.
• Read, write, and count accurately for documentation.
• Communicate effectively with team members and customers.
• Process merchandise through the point-of-sale system.
• Move and transfer items weighing up to 50 pounds.
• Complete all required training and certifications.

This job description provides an overview of responsibilities and is not exhaustive. All duties should be performed as assigned by a supervisor.

At Tractor Supply and Petsense, our Team Members are the core of our success. We offer a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

You must apply or refer a friend through our internal portal.

Our Mission and Values guide our culture and decision-making. We are committed to supporting our Team Members' growth and well-being. Your opportunity is here at Tractor Supply and Petsense.