Desktop Support Analyst

Our client is looking for a Desktop Support Analyst to join a high-performing, collaborative team in a dynamic onsite environment. This role focuses on walk-up and scheduled in-person support, delivering a high-quality end-user experience.

• Provide onsite hardware and software support for desktops, laptops, mobile devices, and peripherals
• Serve as the first point of contact for end-user support across Windows 10/11 environments
• Triage, resolve, and document support requests using Zendesk (or similar ticketing systems)
• Deliver white-glove support to executives and internal team members
• Assist with conference room and basic AV setup and troubleshooting
• Manage onsite IT equipment inventory, including imaging, deployment, and shipping for new hires and replacements
• Support Microsoft 365 applications and business‑critical software
• Assist with user access and device management using Okta and Microsoft Intune
• Maintain accurate documentation of work performed and support procedures
  
  Participate in ticket queue rotations and contribute to team knowledge sharing

• Windows 10 & Windows 11
• Zendesk or comparable ticketing systems
• Okta (SSO, MFA)
• iOS and Android devices
• Basic support of Cisco networking and telephony environments

• 1–3+ years of IT support experience in a corporate or professional services environment (open to more experienced candidates)
• Strong customer service skills and a proactive, problem‑solving mindset
• Clear and professional verbal and written communication
• Ability to follow processes, document work, and elevate issues appropriately
• Basic understanding of networking and enterprise IT environments
• A+ certification preferred
• Familiarity with ITSM practices and support documentation