Retail Sales Assistant

Retail Sales Assistant

12 hour contract

As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador. Every day, you create moments that make our customers smile. You deliver exceptional service, spark conversations, and help customers with their shopping missions, whether they’re discovering new products or looking for the perfect gifts.

You also play a key role in keeping the store well‑stocked, tidy, safe and welcoming. Teamwork is essential – you help create an environment where everything runs smoothly and everyone feels supported and included.

As a brand ambassador, you bring our brand to life through everyday interactions. You greet customers, support colleagues with kindness, and foster a welcoming atmosphere. Your empathy and enthusiasm help customers rediscover creativity or love for reading, turning ordinary moments into memorable experiences.

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• As a Keyholder, open and close the store securely, support cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador – positive, professional, and passionate about what we do.
• Manage physically demanding tasks such as stairs and heavy stock, with support from your team.

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can‑do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast‑paced, high‑volume environment.
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

If you’re over 18 and have received the necessary training, you may work as a keyholder. Keyholders take on additional responsibility and receive an enhanced rate of pay.

Your duties include:

• Opening and closing the store.
• Cashing up.
• Carrying out management responsibilities.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working, and where possible we will try to support any needs.

If you require reasonable adjustments for an interview, let us know in your application and we’ll be happy to help.