Customer Service Representative

Description

At First Choice Coffee Services
, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.

We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

• Process incoming calls and emails, including customer orders by telephone, email, and fax.
• Relay all customer concerns and requests related to products, services, and equipment to the appropriate team members in a timely fashion.
• Generate daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
• Check in with Route Drivers at the end of the workday and reconcile all customer funds received during deliveries.
• Dispatch Service Technicians to respond to repair calls and coordinate service installations.
• Make regular calls to accounts with outstanding balances and assist in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Process and apply payments to customer accounts.
• Communicate sales leads to appropriate branch personnel.
• Provide backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
• Keep records of customer interactions, process customer accounts, and file documents.
• Develop and demonstrate thorough knowledge of the Company’s products, services, and pricing structure.
• Solicit sales from customers during promotions.

• Starting hourly rate of $17.00 - $21.00
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

High school diploma or equivalent

At least 1 year of office experience required

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.