Digital Product Manager

Blinds2go is a part of the Hunter Douglas Group who are in the midst of a significant technical transformation, modernizing our global e-commerce technology stack to give our business units the flexibility, agility, and tools they need to accelerate growth and respond faster to market opportunities. This is a pivotal moment to join us.

We’re looking for a Digital Product Manager who is ready for more than a standard PM role. You’ve spent 3–5 years honing your craft, you own outcomes (not just features), and you’re starting to think and operate at a strategic level. This role is designed for someone who wants to lead, shape direction, and help grow a team of talented, hungry product managers around them.

You’ll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. If you’ve been waiting for the right opportunity to step into a leadership-adjacent role with genuine scope and visibility, this is it.

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As the lead PM on our UX squad, you will have end-to-end ownership of:

• The UX product vision and roadmap across Hunter Douglas’ global e-commerce sites
• The Customer Service operations workstream, including CS tool ownership, platform migrations, and ongoing enhancements
• Discovery, strategy, prioritization, experimentation, delivery, and post-launch optimization within your domains
• User experience quality and consistency across our e-commerce platforms
• Balancing global platform standards with regional market nuances
• Performance outcomes: you measure success in business impact, not feature output

This role carries genuine leadership responsibility:

• Lead and provide day-to-day direction to the UX and CS Operations squads, working closely with engineering and design
• Act as a mentor and sounding board for other product managers on the team
• Drive clarity in ambiguous situations, aligning teams around outcomes when the path isn’t obvious
• Represent the product perspective in stakeholder discussions across North America, EMEA, and APAC
• Help shape our product culture, raise the bar on how we work, and model what great product looks like
• Define and evolve a clear UX product vision that ladders up to commercial and business strategy
• Translate strategic objectives into actionable, sequenced initiatives
• Identify high-impact opportunities through data, customer research, and stakeholder collaboration
• Own prioritization and trade-off decisions within your domain
• Define success metrics and expected business impact before development begins
• Design structured experiments: hypothesis framing, test design, measurable criteria
• Analyze results and make evidence-based decisions on next steps
• Own continuous optimization post-launch and foster a culture of disciplined experimentation

• Partner closely with engineering, design, analytics, and commercial teams
• Own backlog prioritization and sequencing with an outcome-first mindset
• Make informed trade-off decisions under real constraints
• Ensure solutions are scalable, commercially viable, and operationally sustainable
• Support accurate reporting of product and development effort for governance

• Navigate stakeholders across North America, EMEA, and APAC with confidence and commercial awareness
• Balance global platform consistency with regional requirements
• Influence senior stakeholders toward outcome-focused decisions
• Drive alignment when priorities compete across regions or business units

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• 3–5 years of product management experience in digital, e-commerce, SaaS, or comparable environments
• Demonstrated ownership of a product area with measurable commercial or customer impact; you can point to it
• Experience defining product strategy, not just executing against predefined requirements
• Strong prioritization and trade-off decision-making skills in fast-moving environments
• Proven ability to lead initiatives end-to-end: discovery through delivery and optimization
• Ability to influence cross-functional and global stakeholders without direct authority
• Starting to show the instincts of a senior PM: strategic thinking, mentorship, stakeholder leadership

• Experience with Shopify or working through a platform migration
• Background in UX-focused product management; you understand design systems and conversion
• Experience with experimentation platforms such as VWO, Optimizely, or similar
• Familiarity with customer service platforms (Zendesk, Nice CX One, Decagon) or CRM/marketing automation tools (Bloomreach, Klaviyo)
• Experience working across complex, multi-market stakeholder landscapes
• Background in SaaS or subscription-based digital products