Client Acquisition Representative

Job Summary

The Client Acquisition Representative serves as a critical first point of connection for prospective clients engaging with Cordell & Cordell. This role is responsible for guiding new client inquiries, building rapport, and securing initial consultations through thoughtful communication and strong appointment‑setting skills.

This position plays an important role in supporting the firm’s continued growth by helping convert inbound interest into meaningful client relationships. Success in this role requires excellent communication skills, strong organizational ability, comfort working in a fast‑paced environment, and a proactive approach to engaging and nurturing prospective clients.

This role will require working in‑office initially, with the potential to evolve to hybrid or fully remote over time as skills are established. The position requires working 8‑hour shifts, potentially from 10:00 am – 7:00 pm Central time (department hours are 7:00 am – 7:00 pm). The role is hourly, with opportunities for overtime and significant monthly performance‑based incentives tied to appointment quality, engagement, and contribution to new client development that can reach four figures monthly.

Cordell & Cordell is the nation’s largest family law firm, supported by Lexicon, a professional legal services organization providing comprehensive operational and client support.

Together, we are committed to a client‑centered approach, delivering a high‑quality experience at every stage of the client journey. We invest in people who are passionate about helping others, building trust, and contributing to the growth and success of the firm through meaningful client engagement.

• Serve as the first point of contact for prospective clients via phone, chat, and email, delivering a high‑touch, professional experience
• Engage and guide new inquiries, helping individuals understand available services and next steps
• Support the firm’s growth by helping convert inbound interest into scheduled consultations and new client relationships
• Build rapport and trust with prospective clients through clear, empathetic, and confident communication
• Schedule initial consultations and coordinate availability, ensuring a seamless appointment‑setting experience
• Perform conflict checks and ensure accurate intake of client information
• Maintain consistent follow‑up and engagement with prospective clients to support ongoing interest and decision‑making
• Assist in lead development and nurturing by keeping interactions organized, timely, and responsive
• Handle scheduling challenges with a solution‑oriented mindset and professionalism
• Maintain accuracy and completeness of all client and scheduling data across systems
• Contribute to individual and team goals related to appointment volume, engagement quality, and client experience
• Identify and elevate issues that may impact the client experience or indicate broader trends
• Participate in ongoing training to enhance communication, engagement, and client development skills
• Handle sensitive client information with discretion, care, and accuracy
• Alert management of issues or concerns that require escalation for complete resolution or may indicate a larger underlying problem
• Update job knowledge by participating in up‑training opportunities

• High school diploma or general education degree (GED)
• College degree and other certificates are helpful/desired
• Previous experience in business development, contact center, appointment scheduling, professional services customer service, client engagement, or other high‑end service‑based environments
• Strong verbal communication skills, especially over the phone
• Ability to build rapport quickly and guide conversations effectively
• Basic computer proficiency, including typing and email communication
• Experience with a CRM (Sales Force) or Smart Advocate is a plus
• Experience with SharePoint and all MS products is preferred

• Collaboration
  :
  We work seamlessly together, leveraging collective strengths to support shared goals and deliver the best outcomes for clients.
• Responsiveness
  :
  We act quickly and effectively to…