Service Technician Helper

A Service Technician Helper is a self-starter who will deliver strong customer service, improve customer satisfaction, maximize retention, and contribute to profitability.

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle safely and use field automation systems.
• Follow all company filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationships with customers.

• High school diploma and/or equivalent work experience.
• Excellent interpersonal skills, proficient in oral and written communications.
• Assembly experience preferred.
• Basic reading skills.
• Ability to follow directions.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to perform work accurately and thoroughly.
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea.
• Ability to work flexible shifts and adapt to changing work schedules.
• Familiarity with mobile tools and applications.

• Competitive salary + bonus.
• 401(k)/retirement savings.
• Comprehensive benefits (medical, dental, vision, life and disability coverage).
• Career growth opportunities.
• Friendly work environment.
• Paid vacation/holidays.