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Part-Time Front Desk Clerk

Job in Ogden - Weber County - UT Utah - USA
Full Time, Contract position
Listed on 2020-04-29
Job specializations:
  • Administrative/Clerical
    Clerical, Office Administration, Receptionist, Front Office
  • Customer Service/Help Desk
Job Description & How to Apply Below
Part-Time Front Desk Clerk
Place of Performance: Hill AFB, UT

General Description:
Part-Time Front Desk Clerk shall provide front desk reception support and information and referral services for Hill AFB employees and their families such as receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Airman and Family Readiness Center (A&FRC), schedule clients for A&FRC classes, and provide complete and clear information that addresses most routine or procedural issues.

Specific Tasks:
• Provide assistance to the Airman & Family Readiness Center.
• Provide information about the A&FRC and base community to A&FRC customers.  Duties require calm, confident, and professional demeanor while handling multiple phone-calls and walk-in duties.
• Responsible for receiving telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager or destination in the A&FRC, schedule customers for A&FRC workshops/classes. You will present a friendly welcoming environment at all times and personally greet all customers. Calls should be answered directly as often as possible to avoid calls going to voicemail. When voicemail cannot be avoided, messages will be checked and distributed within two hours of receipt.
• Maintain workshop scheduling following procedures outlined by the A&FRC Flight Chief. You will track total number of walk in/call in customers daily and document using current recordkeeping processes prior to departing at the end of the duty day. You will schedule daily one-on-one customer appointments for staff, following current procedures. You will complete data entry for workshop attendance, customer statements of understanding, and other utilization data.
• Develop, maintain, and update as needed all in-house referral tools such as phone lists, referral databases, front desk referral book, appointment books, etc. You will ensure all materials in front lobby are updated and replenished on a weekly basis.
• Complete customer transactions such as program voucher issuance and sponsor package dissemination. You will provide minor technical help to Discovery Resource Center visitors to include assistance with printing issues and fax machine.
• Maintain confidentiality of all individual and family data concerning sensitive, personal or private information. You may not remove customer information from the A&FRC. All work will be accomplished in a professional, timely and caring manner.
• In the event of Emergency Family Assistance Center (EFAC) activation, you will support EFAC operations by providing reception support during standard duty hours.
• Ensure that the workstation and front lobby are maintained in a clean and orderly manner.
• Recognize and acknowledge clientele with cognizance of hierarchy and protocol with reference to military rank, civilian grades, and Wing, Higher Headquarters and Tenant Unit organizations. You must be able to work with a diverse clientele.
Position Requirements
High School,   3 to 4 Years work experience
Education/Experience:
• Shall have, as a minimum, a High School Diploma and 2 years of experience in a data entry environment.
• Shall be familiar with standard concepts, practices, and procedures within a customer support and business environment.
• Shall be able to rely on experience and judgment to plan and accomplish goals.

Knowledge:
• Shall have a strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format.
• Shall have a strong working knowledge of Web Based applications, MS Office Word, MS Office Excel, and other MS Office Suite Products.
• Shall be familiar and capable with using a personal computer and Microsoft computer software applications.
• Shall be able to speak, write, read and understand the English language fluently.

Skills/Abilities:
• Basic understanding of military protocol and Air Force Terminology
• Excellent customer service skills
• The ability to work with a diverse population
• Above average oral communication skills
• Proficiency in Microsoft Office computer software applications
• Must pass a background investigation in order to obtain CAC for access to installation and necessary computer systems
• Ability to maintain/update simple web-based scheduling and data entry systems
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Entourage Consulting K.k.
Contact Phone: 2108804802
Preferred method of contact: Email with CV via Application Box below.
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