Position is accountable for reducing delinquency for assigned accounts.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Enlist the efforts of the department manager, sales and senior management when necessary to accelerate the collections process.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Reconcile customer disputes as they pertain to payment of outstanding balances
High volume phone calls to assigned delinquent customers
Provide considerate customer service to reps and sales team
Participate in department enhancement; streamlining processes and procedures
Initiate credits to clear internal billing errors
Organize collections workload according to the amount of delinquencies and reconciliations
Qualifications / Requirements:
College degree preferred but not required; however, with relevant experience.
Have customer service and experience in credit or collections
Excellent verbal and written communication abilities
Ability to prioritize and manage multiple responsibilities’
Microsoft Excel and Word experience
Full Benefits! PTO! Starting pay is $18-$20, based off of experience.