Branch Relationship Manager

At Telhio, we believe proud, valued employees create proud, valued members.

We are committed to developing a pathway of growth for our employees that provides the opportunity for a career—not just a job—where you can develop your skills and be promoted from within, whether working full or part-time!

Our mission is to serve our members' financial needs to create a stronger community. Join our team and you will not only find the pathway of growth you may be looking for, but you'll be helping to make our Ohio communities better and stronger, too.

Working for Telhio has its benefits.

• Immediate vesting eligibility with company-matched 401K
• Competitive paid time off benefits
• Generous number of paid holidays
• Employer paid group disability and group life insurance, plus an AD&D policy
• Incentives for meeting Health & Wellness goals
• Employee-only benefits on checking accounts and loans
• Opportunities for career advancement, and more!

Position:Branch Relationship Manager

Location: 855 POLARIS PKWY

WESTERVILLE, OH

Job :1068

# of Openings:1

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values – Caring, Commitment, and Integrity.

Position Summary:

The Branch Relationship Manager (BRM) is the key position that connects our branches to our community. With your leadership and expertise, the BRM role is a key part of the community and market that your branch represents. By meeting with new businesses and market chambers, you will drive the business back to your teams, allowing for opportunities for staff to create lasting relationships with our members.

The Branch Relationship Manager is responsible for the day-to-day operations and activities at their Retail location(s). You are responsible for hiring and developing staff. You will lead your team to achieve performance excellence through effective coaching and development. With the help of your team, you will lead the branch to perform to goals set forth within Telhio's strategic goals. You will direct all aspects of branch operations, drive deposit growth, drive partner products and coach all employees towards member service excellence and sales success.

Responsibilities

• Lead, plan and manage branch financial performance
• Direct, manage and develop Tellers, Relationship Bankers and other branch team members through effective coaching and training.
• Inspire each member of the branch team to achieve performance excellence and create lasting member relationships.
• Create a positive culture, where teamwork is paramount, excellent member service is achieved, and accountability is desired
• Recruit, retain and hire talent based on business needs
• Conduct quarterly and annual performance evaluations for all direct reports
• Build lasting member relationships internally and externally to contribute to achieving branch results
• Partners with Business Banking on joint business appointments, as needed, to build relationships with Small Businesses in the market. Attend community and volunteer events.
• Communicates openly with team and possesses the ability to make tough decisions.
• Manage and lead staff to conduct branch operations in accordance with our policy and procedures
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
• Collaborating with Credit Union partners to elevate member experience, system processes and relationship building for members
• Manage and correct member complaints and handle all escalated items.
• Process member transactions accurately and efficiently (i.e. deposits, withdrawals, transfers and more) when applicable
• Open deposit and lending accounts and complete maintenance for existing and new members when applicable
• Othe…