Retail Sales Associate

Summary

Greet and assist patrons in the purchasing of items available for sale, accepting cash and change. Responsible for providing the highest level of customer service.

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency.
• Completes all training and development requirements and participates in continuing education opportunities.
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types.
• Maintains a clean, organized work area and ensures a safe environment.
• Maintains and promotes professionalism.
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics.
• Adheres to Chickasaw Nation dress code standards.
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area.
• Explains various aspects of programs, promotions, benefits, rewards and/or requirements to internal and external customers, citizens, etc.
• Picks up and signs for cash bank to be used on assigned shift.
• Maintains purchase log of sales conducted on assigned shift to be given to Gift Shop Manager for inventory purposes.
• Audits and reconciles credit card receipts, cash received, and balance cash drawer on assigned shift, and completes cash report for all cash denomination and credit card receipts.
• Promotes products to increase guest satisfaction and store sales.
• Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel.
• Assists and guides customers with purchase selection.
• Engages potential customers and guides with selection and purchase decisions.
• May order catalog items if not in stock.
• Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received.
• Provides accurate change for cash purchases.
• Processes discounts, refunds, exchanges, coupons accurately.
• Balances register/terminal and completes reports for receipts, cash balance.
• May perform minor troubleshooting of POS.
• Maintains accurate cash count and assumes responsibility for any shortages at end of shift.
• May be responsible to confirm POS pricing updates.
• Performs all other duties as assigned.

• Able to follow instructions, both written and oral.
• Able to adhere to all scheduling and attendance requirements.
• Honesty, truthfulness, reliability, accountability.
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines.
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management.

• Count large amounts of cash by hand / with cash counting machines.
• Operate point-of-sale terminal.

No prior experience required.

High School, GED or Equivalent.

• Pass gaming background check.
• Gaming license or permit as required by assigned position.

• May work where cigarette smoking occurs.
• Customer service.
• Fast‑paced environment.
• Retail store.
• Team‑oriented.
• Point‑of‑sale equipment.
• Intent to sell, increase sales, excellent service.
• Pass pre‑employment drug test.
• Sometimes bend, kneel, stoop, push, reach.
• Hand‑eye coordination, reach and grasp.
• Frequently lift and or carry up to 25 lbs.
• Standing up to 100% of shift.
• May work day shift.
• May work evening shift.
• Must be flexible with work schedule.
• May work holidays.
• May work night shift.
• May work rotating shifts.
• May work weekend shift.

• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.