Social Services Worker

Job Summary

Job Location:

AOK-SU Ozark - Ozark, AR 72949. Job Category:
Social Services.

Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job‑related responsibilities and tasks other than those stated in this job description.

• Greets and interviews clients requesting assistance to determine client’s eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; copies of picture IDs, payroll statements, utility bills, etc.
• Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to lodge kitchen, thrift store or distribution center for assistance.
• Provides clients with food from pantry; receives and stocks items donated for the pantry; maintains an itemized account of pantry disbursements and inventory.
• Locates and arranges temporary housing for eligible clients, contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
• Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus‑line and contacts family members, friends, churches for assistance.
• Serves as liaison to other agencies to obtain/coordinate assistance on client’s behalf; builds and maintains professional working relationships with community agencies.
• Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client’s records to determine if client is active or inactive; maintains confidentiality of client information.
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the social service program operations and/or services; assists public in locating missing persons.

• Types and files routine correspondence, documents, lists, reports, etc. on behalf of the commanding officer.
• Receives and processes incoming mail; prepares deposits of funds received in an accurate and timely manner.
• Prepares, maintains, and balances bookkeeping records ensuring the accurate and timely accountability of funds; prepares and records checks for utility companies.
• May serve as coordinator for a specific program such as senior citizens or food programs; plans and coordinates program arrangements; sets up program meeting area; ensures clients of program are served effectively.
• Performs related work for special and seasonal projects.
• Performs other related work as required.
• Performs other duties as assigned.

• Ability to meet attendance requirements.
• Ability to read, write, and communicate in English.
• Ability to perform mathematical calculations.
• Ability to type and key‑punch information into computer.
• Ability to sort and file documents alphabetically and numerically.
• Ability to operate various general office equipment including a telephone, computer, and adding machine.
• Limited physical effort associated with walking, standing, lifting and carrying light objects (less than 25 lbs) 5‑10% of work time.
• Duties are usually performed seated; sitting may be relieved by brief or occasional periods of standing or walking.

• High school diploma or GED.
• Two years’ experience working in a social or public service environment with experience assisting the public.
• Or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

None.

Veterans/Disabled