Er-Child Support Enforcement-Customer Service Representative-Okmulgee

Position: ER-26288 Child Support Enforcement-CUSTOMER SERVICE REPRESENTATIVE-Okmulgee
r Muscogee (Creek) Nationti Human Resources Department Po Box sao

OKMULGEE, OK 74447

s Employee

Requisition Telephone( 918) 732- 7827 c

GEE Np Toll
- Free( 800) 482- 1979 Fax( 918) 756- 2284

Submitted ate Employee

Requisition Number JOB OPPORTUNITY 5/ 8/ 2026 11: 25

AM

Title/ Position:

CUSTOMER SERVICE REPRESENTATIVE Pay Grade Salary Range Classification SB11 35, 859- 46, 820 Full Time

Department:

Location:

Location Code: FT/ PT

CHILD SUPPORT ENFORCEMENT Okmulgee 81 Full Time

COMPLETED EMPLOYMENT APPLICATION IS REQUIRED.

MUSCOGEE ( CREEK) AND INDIAN PREFERENCE.

General

Summary:

The Customer Service Representative is responsible for answering incoming customer calls, utilizing agency policies and procedures, to answer inquiries regarding new and existing child support cases. The Customer Service Representative is often the first point of contact for customers' issues and therefore must be committed to customer satisfaction. They must listen carefully to customer inquiries, make quick and accurate responses, and direct calls to the managerial team when necessary.

The Customer Service Representative works closely with the Case Specialists, Financial Specialists, and Paralegals, under the supervision of the Director/ Managing Attorney.

Principal Duties and Responsibilities:

1. Be knowledgeable of federal and tribal regulations, policies and procedures; and attend training to stay updated on any changes;

2. Assist incoming customer calls and take appropriate action for each; 3. Use agency policies and procedures to determine if there can be an

immediate response to customer issues; or if that issue requires research or

managerial input;
4. Review new applications, build cases on the agency database, and create

paper case files;
5. Input data into agency database to keep each customer record updated;
6. Assist in the preparation of court dockets and court documentation;
7. Pick up and deliver documents between departments and various courts;
8. Monitor registered and certified mailings;
9. Assist with information gathering for program reports; 10. Perform routine clerical and organizational tasks, assist with telephones

and correspondence logs; 11. Perform other duties as needed or upon the request of the

Director/ Managing Attorney.

Minimum Requirements:

High school diploma. Must communicate effectively with the public, be able to work with confidential material, multi- task, and have strong computer skills.

r Muscogee (Creek) Nationti Human Resources Department Po Box sao

OKMULGEE, OK 74447

s Employee

Requisition Telephone( 918) 732- 7827 c

GEE Np Toll
- Free( 800) 482- 1979 Fax( 918) 756- 2284

Preferred Requirements:
Associate' s degree in business or social science related field.

Valid Oklahoma Driver' s License required? Yes

Please list any additional licenses required:

Customer Service:
Responds promptly to customer needs;
Responds promptly to voicemails and emails.

Professionalism/ Maintains confidentiality;
Keeps emotions under control;
Approaches others in a Interpersonal

Skills:

tactful manner;
Reacts well under pressure;
Treats others with respect and

consideration regardless of status or position. Time Management:
Prioritizes and plans work activities;
Uses time efficiently;
Sets goals and

objectives.

Oral Communication:
Speaks clearly and persuasively in positive or negative situations;
Participates in meetings.

Written Communication:
Writes clearly and informatively;
Able to read and interpret written information. Analytical

Skills:

Collects and researches data;
Uses intuition and experience to complement data. Teamwork:
Balances team and individual responsibilities;
Exhibits objectivity and openness

to others' views. Gives and welcomes feedback;
Contributes to building a positive team environment;
Supports everyone' s efforts to succeed.

Leadership:
Inspires respect and trust;
Motivates and effectively influences others;
Provides appropriate recognition;
Identifies and resolves problems in a timely manner;
Uses sound judgement;
Makes timely decisions. Works within the approved budget;
Conserves organizational resources.

Ethics:
Treats people with respect;
Keeps commitments;
Inspires the trust of others;
Works with integrity…