Part time E-Commerce & Operations Specialist

Overview

Job Location:

Raven's Nest Bookstore - Okmulgee, OK 74447
Position Type:
Part Time
General

Summary:

Under the direction of the Bookstore Manager, the E-Commerce & Operations Specialist manages the College of the Muscogee Nation bookstore's online presence and digital sales operations. This position is responsible for maintaining and optimizing the e-commerce website, processing online orders, managing digital inventory, and ensuring seamless integration between online and in-store operations. The specialist also provides in-store customer service, merchandising support, and assists with textbook operations during peak periods.

This role supports the College's mission to serve students and the Muscogee (Creek) Nation community through accessible, culturally responsive retail services that enhance the educational experience.

• Website Management & Content:
  Maintain and update the bookstore's e-commerce website, including textbook information, general merchandise, pricing, inventory availability, and promotional content.
• Website Management & Content:
  Create compelling product descriptions and digital content that drive online sales and reflect the College's identity and cultural values.
• Website Management & Content:
  Photograph and prepare digital assets (product images) for website listings, ensuring professional presentation.
• Website Management & Content:
  Implement basic SEO (Search Engine Optimization) practices to improve product discoverability and increase website traffic.
• Website Management & Content:
  Ensure mobile compatibility and accessibility of the bookstore website for all users.
• Website Management & Content:
  Monitor website performance metrics and recommend improvements to enhance user experience and increase conversions.
• Order Processing & Fulfillment:
  Process online orders promptly and accurately, ensuring quality control and customer satisfaction.
• Order Processing & Fulfillment:
  Coordinate fulfillment of online orders, including packaging, shipping to customer addresses, and preparation for in-store pickup.
• Order Processing & Fulfillment:
  Manage shipping logistics and maintain accurate shipping records and tracking information.
• Order Processing & Fulfillment:
  Respond to customer inquiries via email, phone, and online chat regarding online orders, shipping status, and website navigation.
• Order Processing & Fulfillment:
  Handle returns, exchanges, and refunds for online purchases in accordance with bookstore policies.
• Digital Inventory & Analytics:
  Manage digital inventory accuracy and synchronization between online and physical stock.
• Digital Inventory & Analytics:
  Track and analyze sales data to identify trends, popular products, and opportunities for growth.
• Digital Inventory & Analytics:
  Coordinate with vendors and publishers regarding digital product listings and availability.
• Digital Inventory & Analytics:
  Manage promotional campaigns and seasonal sales through the e-commerce platform.
• Digital Inventory & Analytics:
  Maintain compliance with payment processing security standards (PCI compliance).
• Customer Service & Sales:
  Operate Point-of-Sale (POS) system for in-store transactions, including general cashier duties.
• Customer Service & Sales:
  Assist customers in locating merchandise and answering product questions with knowledge and courtesy.
• Customer Service & Sales:
  Provide exceptional customer service that reflects the College's values and commitment to student success.
• Customer Service & Sales:
  Open and close the bookstore in the absence of the Bookstore Manager, following all security protocols.
• Merchandising & Inventory:
  Support merchandising displays and inventory processing to create an inviting shopping environment.
• Merchandising & Inventory:
  Assist with receiving, unpacking, pricing, and stocking merchandise.
• Merchandising & Inventory:
  Properly reconcile transactions and prepare deposits at the end of each shift.
• Merchandising & Inventory:
  Assist with textbook distribution, buyback events, and year-end physical inventory.
• Merchandising & Inventory:
  Maintain organized and clean work areas in both the stockroom and sales floor.
• Team
  
  Collaboration:
  
  Work collaboratively with bookstore staff to ensure smooth daily operations.
• Team
  
  Collaboration:
  
  Communicate effectively with the Bookstore Manager regarding inventory needs, customer feedback, and operational issues.
• Team
  
  Collaboration:
  
  Participate in staff meetings and training sessions.
• Team
  
  Collaboration:
  
  Support special events and initiatives that promote the bookstore and College community.

• Minimum Education & Experience
  :
  High school diploma or GED required;
  Demonstrated proficiency with computers, including Microsoft Office Suite (Word, Excel, Outlook);
  Experience with or ability to quickly learn e-commerce platforms, content management systems (CMS), and Point-of-Sale (POS) systems.
• Skills & Competencies
  :
  Strong written and verbal communication skills for customer service and digital content creation;
  Basic understanding of online retail…