Customer Support Specialist

Customer Support Specialist

In partnership with Aston Carter - supporting one of the leading companies in the industry

Position Overview

This fully in‑office Customer Support Specialist role offers the opportunity to join a stable, well‑established organization known for its strong culture and collaborative work environment. In this position, you will support both residential and commercial customers by accurately processing service and installation requests, resolving inquiries, and working closely with internal teams to ensure a seamless and positive customer experience.

Key Responsibilities

+ Service Ticket Creation - Create accurate service and installation tickets for residential and commercial customers.

+ Product & Pricing Support - Promote company products and services while providing clear, accurate pricing information.

+ Customer Issue Resolution - Address customer concerns professionally, offer solutions, and follow up to ensure full resolution.

+ Outbound Follow‑Ups - Conduct outbound calls to provide updates or gather additional information.

+ Dispatch Coordination - Partner with Dispatch to prioritize and fulfill customer requests efficiently.

+ System Documentation - Maintain accurate records of customer interactions in ERP and CRM systems.

+ KPI Performance - Meet individual and team KPIs related to service quality and productivity.

+ Policy Compliance - Follow established communication procedures, guidelines, and company policies.

+ Process Improvement - Identify opportunities to enhance the customer experience and streamline workflows.

+ Administrative Support - Perform data entry and administrative tasks related to customer accounts.

+ Inbound Call Handling - Provide courteous, efficient support for incoming customer calls.

+ Cross‑Functional Collaboration - Work with internal teams to ensure consistent, high‑quality service delivery.

+ Flexibility - Work overtime or additional hours as needed to support business needs.

+ Perform other duties as assigned to support overall team success.

Required Qualifications

+ High school diploma or equivalent

+ Previous experience in an office or customer service environment

+ Strong tenure in prior roles (1+ year in each position preferred)

+ Proficiency in Microsoft Office, including Excel

+ Experience using CRM software

+ Strong customer service and communication skills

+ Accurate data entry and strong attention to detail

+ Ability to clearly communicate product offerings and pricing

+ Ability to follow established procedures and policies

+ Ability to collaborate with internal teams, including Dispatch

+ Willingness to work overtime when required

Preferred Qualifications

+ Experience in administrative support

+ Background in retail or other customer‑facing environments

+ Familiarity with ERP systems

+ Demonstrated success meeting or exceeding KPIs

+ Strong organizational and multitasking abilities

+ Proactive mindset with interest in process improvement

+ Desire for long‑term growth and potential transition to a permanent role

Work Environment

This is a fully in‑office role within a corporate setting. You will be part of a local markets team of more than 75 employees, The team supports West Coast clients, requiring strong communication and coordination across locations.

The role operates across structured shifts between 7:00 a.m. and 6:00 p.m., Monday through Saturday, with two days off each week. Daily responsibilities include extensive use of Microsoft Office, CRM, and ERP systems, along with handling inbound and outbound calls in a collaborative, performance‑driven environment.

Job Type & Location

This is a Contract to Hire position based out of Olathe, KS.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available…