Weekend Customer Support Representative

Position Overview

Customer Support Representatives will provide exceptional support to residential and commercial customers, accurately process service and installation tickets, and collaborate with internal teams to address inquiries and concerns.

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow‑ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPIs).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required or additional hours as required.
• Other duties as assigned.

• Schedule:
  
  Monday‑Friday, 1:00 pm‑10:00 pm (with two consecutive days off) and Saturdays & Sundays, 1:00 pm‑10:00 pm. Part‑time availability must fall within these hours.
• In‑office position.
• We consider both part‑time and full‑time employees.

• High school diploma or equivalent, with previous experience in customer service or a related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem‑solving skills and a customer‑focused mindset with flexibility to adapt to changing priorities and work schedules.

• Comprehensive medical, dental, and vision coverage — available the first full month.
• Generous paid time off plus paid holidays and floating holidays.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits including supplemental life and critical illness coverage.
• Employee discounts for you and your immediate family.
• Competitive compensation with annual performance reviews.

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) is required in advance of hire.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.