Desktop Engineer

Must Have Technical/Functional Skills

• 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
• Experience in install/upgrade of Windows 11 on laptops and desktops.
• Experience in resolving user issues related to OS and laptop/desktop hardware issues.
• Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing processes.
• Experience in diagnosing and troubleshooting users’ issues, including account setup, network configuration, software/application issues.
• Experience in performing OS installations, upgrades, patching, and driver updates.
• Experience working with EUC tools such as SCCM for endpoint patching and Intune for mobile device management.
• Experience in installation and configuration of hardware and software/applications.
• Experience using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
• Experience with remote support tools like Bomgar, Log Me In , MS Teams etc to troubleshoot and resolve user issues.
• Coordinate with vendors for hardware repairs and warranty services/issues.
• Familiarity with endpoint security tools—anti-virus, device encryption, Trend Micro.
• Work closely with other functional teams for escalated issues.
• Ensure SLA compliance for tickets, escalations, and service requests.
• Excellent communication and interpersonal skills.
• Ability to work well both independently and as part of a team.
• Customer-focused attitude and a desire to deliver high-quality support.

• Windows 10 / Windows 11 administration
• Microsoft Office / Microsoft 365
• Active Directory / Azure AD
• Endpoint management tools (SCCM / Intune)
• Basic networking (TCP/IP, DNS, DHCP)
• Experience working with ITSM tools (Service Now, Remedy, Jira, etc.)

• Japanese Language Proficiency (JLPT N2 / N3 or equivalent preferred).
• Ability to communicate technical issues in Japanese and English.

Salary Range: $59,000 - $80,000 a Year