Quality Supervisor

Culture of Care

You've discovered something special. A company that cares. It is focused on the mind/body/soul of team members through our Culture of Care.

The Excellerate Quality Supervisor serves as the main quality customer interface and leads determination of non-conformance and customer complaints through containment, root cause, corrective action, and audits. They ensure product compliance to customer specifications and industry standards, including management of key supplier performance.

• Bachelor's Degree required;
  Engineering preferred.
• Two (2) years of related industry experience required;
  Five (5) years preferred.
• 10-25% travel requirement based on company needs.
• Work schedule Monday-Friday 7 AM-5 PM, with flexibility to meet business needs.

• Product Compliance:
  • Ensure products comply with customer specifications, industry standards, regulatory requirements and Excellerate standards.
  • Ensure production process work instructions comply with specifications and standards.
  • Approve all changes and deviations from established guidance, including Engineering Change Orders.
  • Serve as the Excellerate lead to support external customer audits activities.
  • Support certification of Quality Management System audits.
  • Lead product‑related corrective action (CAPA) discussion and closure.
• Supplier Quality:
  • Ensure supplier products/quality documentation meet requirements of the product specifications.
  • Manage Supplier Qualification process and conduct audits of suppliers.
  • Manage the Supplier Scorecard process utilizing quality metrics to support supplier rating and drive improvement to the Approved Supplier List.
  • Drive supplier teams to update/create SOPs and work instructions (WKI) for production/quality processes.
  • Lead and manage the supplier corrective action process (SCAR) for repeat nonconformance.
• Customer Service:
  • Serve as the primary customer contact for quality‑related meetings, issues, including specification inquiries and audits.
  • Lead response and actions associated with customer quality concerns, including complaints and inquiries.
  • Engage engineers and other Subject Matter Experts to address customer quality concerns.
  • Lead creation of customer‑defined quality metric reports.
  • Lead CAPA development in response to customer request.
  • Provide feedback and documentation to the customer, as required.
• Manufacturing Readiness:
  • Create and maintain all required quality guidance for manufacturing readiness, including product Quality Plans.
  • Lead identification and maintenance of customer and industry standard failure modes for inclusion in the FMEA.
  • Support development, execution, and maintenance of the Control Plan to ensure compliance with customer specifications, industry standards, and regulatory requirements and Excellerate standards.
  • Ensure customer specifications are included in training, as required.
• Continuous Process Improvement:
  • Support initial investigation and disposition decisions for Non‑Conforming Material (NCM).
  • Collect and analyze NCM data trends through QMS software to promote manufacturing quality process improvements.
  • Lead analysis of customer quality metric data and identify opportunities to reduce customer defects. Collaborate with site engineers to implement improvements.
  • Lead CAPA development for repeat or systemic issues; ensure implementation.
• Actively participates in Faith’s hiring referral and mentoring program, as appropriate.
• Performs other related duties as required and assigned.

We provide industry‑leading benefits as an investment in the lives of team members and their families.

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.