Default Operations Support Specialist

Default Operations Support Specialist

Location: 4910 Tiedeman Road, Brooklyn, Ohio – Hybrid (2 days in office, 3 days WFH)

Hours: Monday – Friday 8:00am – 4:30pm ET

• Provide internal support to Default Management Ops teams.
• Enter data into multiple systems.
• Review documentation and send time‑sensitive correspondence.
• Complete moderate operational and administrative work with limited instruction.
• File, record, process, service, and organize documentation associated with a product or process.
• Ensure proper documentation or procedures are used for each task.
• Identify and resolve issues by following established guidelines.
• Refer more complex problems to a senior team member while contributing to workflow or process improvement.
• Accountable for regular reporting and analysis requests.
• Recommend and implement processes to solve routine issues.
• Operate fully proficiently while working under moderate to limited supervision.
• Perform other duties as assigned.

• High School Diploma or equivalent required;
  College degree preferred.
• Digital literacy in MS Office
  365 – inclusive of intermediate‑advanced skills in Outlook, Excel, and Word.
• Minimum 1 year of experience in a high‑volume processing, administrative, or operations role.
• Excellent customer service, verbal and written communication, and interpersonal skills.
• Comfortable navigating multiple computer systems and applications.
• Excellent time‑management, prioritization, and organizational skills.
• Ability to work under pressure and meet deadlines.
• Proven ability to handle high transaction volumes accurately.
• Analytical, research, and problem‑resolution skills.
• Quick learner who is not afraid to ask questions.
• Ability to work from home 3 days per week in a quiet, private office setting with minimal distractions.

Base hourly rate: $18.75–$25.00 per hour. Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives. The position also qualifies for a range of benefits.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status, or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing