Clerical Assistant

Position: Clerical Assistant 3
THE POSITION

Step into a rewarding opportunity as a Clerical Assistant 3 with the Department of Health (DOH). In this position, you will help maintain the accuracy and integrity of essential records that support Pennsylvanians every day. The work you do will make a direct impact on the quality of statewide health information. Become part of a team that values strong communication, accuracy, and commitment to service.

DESCRIPTION OF WORK

This position supports the work of the Bureau of Health Statistics and Registries by reviewing, processing, and maintaining requests related to official birth records. As a Clerical Assistant 3, you will perform the following duties:

* Record Review:
Examine applications and supporting documents for accuracy and compliance with laws and policies

* Customer Interaction:
Respond to stakeholder inquiries and provide clear guidance while maintaining confidentiality

* Quality Assurance:
Identify patterns or issues in record processing and assist with improving procedures

* Administrative Support:
Complete filing, scanning, mail processing, and production reporting tasks

* Fraud Detection:
Check documents and requests for signs of fraudulent activity and follow proper reporting steps

* Training Support:
Assist with training new staff and cross-train team members as directed

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

* Limited full-time wage position with benefits, 37.5 hours per week. Duration of employment is approximately six months with possible extension for an additional six months.

* Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

* This position requires a minimum of two weeks of mandatory on-site training.

* Telework:
You may have the opportunity to work from home (telework) part-time, up to two days per week. You may also be required to work on-site as dictated by operational and training needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, PA.

The ability to telework is subject to change at any time. Additional details may be provided during the interview.

* Salary:
In some cases, the starting salary may be non-negotiable.

* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

* One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

* One year of moderately complex clerical experience; or

* An equivalent combination of experience and training.

Other Requirements:

* You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.

* You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

* Failure to comply with the above application requirements may eliminate you from consideration for this position.

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