Program Assistant - English/Spanish bilingual Job Ketchikan Alaska USA,Administrative/Clerical

Program Assistant - Bilingual Español/English

FULLY REMOTE POSITION

Role Overview

As a GPS Program Assistant, you will assist the Program Director in all aspects of program operations, including managing program communications, customer support, scheduling training sessions, supporting facilitators/training teams, and moderating virtual meetings. Your ability to provide seamless administrative and technical support will directly impact the effectiveness of GPS training programs.

The ideal candidate is highly organized, detail-oriented, and capable of following protocols precisely. Strong communication skills, professionalism, and the ability to work effectively in a remote environment are essential. A dynamic and engaging personality is crucial for fostering a welcoming, supportive learning environment.

Key Responsibilities Program & Administrative Support

Calendar & Scheduling Management – Oversee scheduling for training sessions, meetings, and events, ensuring coordination with facilitators and participants.

Communication & Participant Support – Manage inquiries, respond to emails, send session reminders, provide technical assistance, and maintain timely responses across platforms (email, Slack, Hub Spot).

Attendance & Registration Tracking – Maintain accurate attendance records and registration reports using Hub Spot and the LMS system.

Facilitator Coordination – Assist facilitators by managing schedules, distributing materials, and ensuring they have the necessary resources for each session.

Data & Documentation Management – Maintain organized records and reports in Hub Spot and the LMS system to ensure seamless tracking of participant activity and program outcomes.

Resource Development – Create and update FAQs, troubleshooting guides, and other materials to enhance participant engagement.

General Problem-Solving & Adaptability – Identify and address program inefficiencies, assist with unexpected tasks, and proactively suggest improvements.

Program Moderation & Technical Support

Zoom Meeting Management – Set up and manage Zoom settings, assign co-hosts, moderate sessions, and troubleshoot technical issues.

Pre-Event Tech Checks – Conduct sound, video, and connection tests to ensure facilitators are prepared.

Breakout Room & Participant Management – Set up breakout rooms, monitor participant engagement, and manage chat functions.

Live Problem-Solving – Quickly address technical or logistical concerns during sessions.

Key

Skills & Qualifications

Remote Work Experience – Must be experienced working in a remote environment with strong time management and organizational skills.

Professionalism – Must maintain a professional approach to work, including clear communication, accountability, and reliability.

Attention to Detail – Ability to follow standard operating procedures with precision and accuracy.

Team Player Mentality – Willingness to collaborate and take on tasks as needed to support the program.

Customer Service & Problem-Solving – Strong ability to engage with participants and resolve concerns effectively.

Technical Proficiency – Experience using Microsoft Office Suite, Google Suite, and video conferencing tools.

Experience in Training or Facilitation – Prior experience in customer service, facilitation, coaching, or teaching.

Emotional Intelligence – Ability to manage participant interactions with empathy and professionalism.

Proficiency in CRM & LMS Platforms – Experience with Hub Spot, Zoom, Asana, Eventbrite, Alchemer, and Slack preferred.

Multilingual Skills – Fluency in English is required;
Spanish proficiency is required.

Technical Tools & Platforms (Training Provided)

Candidates must have experience using:

Hub Spot – CRM for managing participant engagement.
Zoom – Video conferencing and training moderation.
Google Suite – Managing documents, spreadsheets, and presentations.
Asana – Project tracking and task management.
Eventbrite & Alchemer – Event and survey management.
Slack – Internal team communication.

Work Requirements

Must have a quiet, private workspace with a reliable laptop, microphone, and stable internet connection.

Ability to manage multiple responsibilities efficiently and meet deadlines.

Ownership…

Program Assistant - English​/Spanish bilingual

Program Assistant - English/Spanish bilingual