Account Manager

Overview

Inters cape is a fast-growing commercial furniture dealership based in Farmington, CT. As a Teknion-aligned dealer and three-time Platinum Dealer award winner, we pride ourselves on strategic, forward-thinking interiors solutions that help businesses across industries—including commercial, healthcare, and education—enhance productivity, performance, and brand identity.

We value every member of our team, and we’re united by a shared vision: to build lasting partnerships through exceptional service, trusted relationships, and innovative workplace solutions. We offer a professional, fun, and supportive environment where your voice matters and your work makes an impact. We’ve also been named one of the Hartford Business Journal’s Best Places to Work in Connecticut, a testament to our vibrant culture and employee-first mindset.

About the Role:

We’re looking for a dynamic and detail-oriented Account Manager to join our growing team. This individual will manage the full lifecycle of client opportunities—serving as a strategic advisor, project manager, and client advocate. You’ll oversee everything from discovery and quoting to order placement, vendor coordination, installation oversight, and post-install service. You’ll collaborate with clients, design teams, project coordinators, manufacturers, and installers to ensure seamless execution and a best-in-class customer experience.

• Act as the primary point of contact for assigned client accounts
• Cultivate strong, ongoing relationships with clients and industry partners
• Lead client meetings, workplace tours, and solution presentations
• Identify opportunities for upselling, value engineering, and long-term account growth
• Project Oversight:
  Manage and track multiple projects at varying stages
• Develop and maintain project timelines, budgets, and deliverables
• Partner with internal design and project coordination teams to translate client goals into successful installations
• Monitor progress and proactively identify risks, changes, or roadblocks
• Create and manage quotes, specifications, and purchase orders with speed and accuracy
• Coordinate closely with manufacturer reps, logistics teams, and operations to ensure timely delivery and execution
• Oversee punch list and closeout processes with thorough attention to detail

• Take ownership of internal and external communications
• Maintain thorough records in CRM, project tracking software, and cloud-based folders
• Document meeting notes, action items, and decisions clearly and follow through consistently

• A strong communicator and relationship builder
• Highly organized and detail-oriented, able to juggle many moving parts
• Comfortable in a fast-paced, client-facing role with high expectations
• A proactive problem solver who thrives on collaboration and accountability
• Naturally curious, driven, and always looking for ways to improve

• Experience in the contract furniture, commercial interiors, architecture, or design industry preferred
• 3–5+ years of experience in sales, account management, or project coordination
• Strong technical aptitude with quoting systems, CRM platforms, and Microsoft Office Suite
• A valid driver’s license and willingness to travel throughout Connecticut

• A modern, design-forward showroom and HQ
• A close-knit, collaborative team that takes pride in our work and culture
• A hybrid work model with flexibility for remote work and family needs
• A generous and comprehensive benefits package including:
• Medical, dental, and vision insurance
• HSA contributions
• 401K with company match
• Student loan repayment support
• Paid holidays, floating holidays, PTO, and additional flexible WFH days
• Professional development reimbursement for courses, licenses, and certifications

Inters cape is proud to be an equal opportunity employer. We’re committed to fostering an inclusive and equitable workplace where all employees are valued and respected.