Client Success Manager - REMOTE

Reflect Health is the evolution of S&S Health, a trusted independent third‑party administrator founded in 1994 to meet the growing need for access, simplified connectivity, and benefits administration. Headquartered in Mason, OH, we have built a reputation based on innovation, service excellence, and a deep understanding of how to drive better outcomes at lower cost. Over the years, we grew into a national presence serving employers, TPAs, health systems, and benefit consultants across all 50 states.

We developed proprietary claims technology, expanded our offerings to include level‑funded and fully funded programs, and delivered tangible savings and enhanced experiences for millions of members.

We are seeking a Client Success Manager to serve as a key member of our Account Management team, acting as the primary point of coordination between clients, brokers, and our vendor ecosystem. This role is highly visible and relationship‑driven, focused on strengthening client retention, ensuring high‑quality service delivery, and optimizing vendor performance to deliver measurable value for employer groups.

• Own Client Relationships
  :
  Manage a portfolio of clients with a strong focus on retention, satisfaction, and long‑term partnership success.
• Act as Primary Liaison
  :
  Serve as the central point of contact between clients, brokers, internal teams, and external vendors to ensure alignment and timely issue resolution.
• Build Trusted Partnerships
  :
  Develop and maintain strong, trust‑based relationships with key stakeholders across client and vendor organizations.
• Oversee Vendor Performance
  :
  Coordinate and manage relationships with external vendors, including PBMs, utilization management, case management, and disease management partners.
• Monitor & Improve Outcomes
  :
  Track vendor performance against service levels and contractual expectations, identifying gaps and driving corrective action plans.
• Drive Client Strategy
  :
  Support the development and execution of account strategies focused on retention, cost containment, and improved clinical and financial outcomes.
• Analyze & Optimize
  :
  Partner with internal analytics teams and vendors to evaluate utilization trends and claims data, recommending solutions to improve plan performance.
• Coordinate Cross
  
  - Functionally
  :
  Act as a central hub across clients, brokers, internal departments, and vendors to ensure seamless service delivery.
• Support Lifecycle Activities
  :
  Assist with onboarding, renewals, and ongoing client management activities to ensure a smooth client experience.
• Contribute to Growth
  :
  Support retention and growth objectives through proactive engagement, solution identification, and high‑quality service.

• Background
  :
  Proven experience in account management, client success, or vendor management roles.
• Industry Knowledge
  :
  Experience in healthcare, insurance, or Third‑Party Administrator (TPA) environments strongly preferred.
• Vendor Ecosystem Expertise
  :
  Strong understanding of healthcare vendors, including PBMs and utilization/case/disease management programs.
• Benefits Knowledge
  :
  Familiarity with plan design concepts (SPD, SBC) and employer‑sponsored health plans.
• Analytical Skills
  :
  Ability to interpret utilization trends, claims data, and performance metrics to inform decision‑making.
• Cost Management
  :
  Knowledge of cost containment strategies and healthcare utilization management principles.
• Communication & Influence
  :
  Excellent communication and relationship‑building skills across diverse stakeholders.
• Organization & Execution
  :
  Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Technical Skills
  :
  Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Reflect Health is committed to providing a safe and secure workplace for all employees. Please note that all final candidates will undergo a comprehensive background check and drug testing as part of our hiring process.