Capital Advisor

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score—reflecting how much our people love working here. Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

This role is part of the Capital Income Team within the Receivables function of the wider Finance Hub, supporting our key stakeholder, Developer Services. The team is responsible for delivering an effective and professional credit control service, ensuring that all stakeholders are accurately invoiced for application-related fees and that cash is allocated correctly. We operate in a high-volume environment, maintaining strict SLAs while delivering best-in‑class customer service.

Based at the Severn Trent Centre in Coventry, you will manage a dedicated ledger, ensuring the accurate billing and allocation of application fees, down payments, plot connection charges, and build‑over fees. The role involves handling both inbound and outbound calls related to payments and collections, alongside maintaining regular contact with customers and internal stakeholders.

You will work closely with Developer Services teams to maintain accurate and up‑to‑date customer records, proactively identifying key accounts requiring additional focus and support. You will also play a key role in contributing to DMEX ODI performance, both qualitative and quantitative, through regular customer interaction and by supporting Developer Services in achieving their service level objectives.

We currently have 2 positions available: 1 × permanent and 1 × 12‑month fixed‑term contract. The 12‑month secondment/fixed‑term contract will provide maternity cover. The successful candidate will benefit from a handover period and the opportunity to be trained by the employee temporarily stepping away from the role.

This role offers valuable exposure to both Operational Finance and Developer Services, with significant opportunities for growth as we enter an exciting phase of onboarding S/4

HANA across the organisation.

The successful candidate will ideally have experience working in an Operational Finance Team or a Developer Services/Operational role. You should be well versed in the use of SAP ECC and Microsoft applications and have experience of call handling and an awareness of general accounting and VAT procedures. The right skills and experience are important, but if you have the right character and attitude, we want to talk to you, too.

You’ll be based at our Severn Trent Centre in Coventry. This is a critical role and we’re looking for someone who can join us 37 hours a week. You’ll join a caring culture that collaborates to achieve, grow, and develop. While our employee engagement scores are among the highest globally in energy and utilities, you’ll usually find us in the office, but working from home is supported when you need it.

We have a range of benefits that reward and recognise great work and award‑winning training to ensure you reach your potential. We’ll also help you play your part in looking after the environment and the community in which we live.

• 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteer days per year