Global Trade Consultant

Global Trade Consultant

Allyn International is in search of a Global Trade Consultant to grow in our Trade Department in either of our three locations in the US (Greenville, SC - Fort Myers, FL - Scotia, NY). Allyn is a privately held professional services firm established in 1992. We provide high-quality, customer-centric services and solutions for the global marketplace. Our core products include transportation management, logistics sourcing, freight forwarding, supply chain consulting, tax management, and trade compliance operational support and consulting.

What will the Global Trade Consultant do?

The Global Trade Consultant is responsible for assisting the department's day-to-day operations, having an immediate impact on business fulfillment, client relations, and the achievement of long-term departmental goals and objectives. This position works with the Senior Global Trade Consultant and Global Trade Compliance Director to ensure that standard processes and relevant metrics are in place, and are used to improve customer service, reduce or contain costs, and increase the productivity of the department.

The Global Trade Consultant has primary responsibility for prompt issue resolution and acting as backup to the Senior Global Trade Consultant on trade matters as requested.

Position Details:

Location:

Greenville, SC - Fort Myers, FL - Scotia, NY

Position/Classification:
Full-Time;
Salaried, Exempt

Compensation:
Commensurate to experience

Hours of Work:
Regular business hours, Monday-Friday

Physical Demands:
Sitting, typing, carrying, and climbing stairs

Allyn International is an Equal Opportunity Employer

Benefits:

Remote work one day a week paid 12 weeks maternity/paternity leave, Medical, dental, vision, basic life (paid for by Allyn), voluntary life, STD (paid for by Allyn), LTD, 401k with Company Match, Paid Vacation, Paid Sick Time, Paid Holidays, tuition reimbursement, and more!

Required Experience and

Education:

• Must currently hold or is pending a US Customs Broker License certification. Documentation of passing the US Customs Broker License examination required
• Bachelor's or equivalent college degree
• Three year minimum of relevant work experience

Ideal Candidate

Skills:

• Bilingual preferred, English required
• Issue resolution experience
• Microsoft Word, Excel, Outlook, Access (advanced skills)
• Detail oriented with excellent oral and written communication skills
• Problem solving skills
• Planning and organizational skills
• Data analysis skills
• Presentation skills
• Excellent customer service
• Hardworking, dependable, reliable, dedicated, committed
• Excellent procedure documentation
• Positive attitude
• Proactively takes initiative and seeks opportunities for process improvement
• Must be able to work independently and meet deadlines

Responsibilities:

• Assist in managing escalations
• Provide consultation on customs issues and provide timely feedback to clients
• Prepare and execute training for internal team members or external customers / suppliers
• Act as back up to the Senior Global Trade Consultant on trade matters as requested
• Facilitate prompt issue resolution and oversee issue resolution within department. Timely forward suggested corrective actions or issues needing additional attention to the Senior Global Trade Consultant and Global Trade Compliance Director
• Run standard reports and metrics on a regular basis. Analyze and review findings with Senior Global Trade Consultant and Global Trade Compliance Director
• Ensure client satisfaction
• Exhibit Allyn core values
• Manage IT projects and special projects
• Travel to client locations as needed
• Participate in sales, marketing and business development included but not limited to cold calls and sales trips
• Participate in writing publications and articles as well as obtaining articles from team members.
• Assist Senior Global Trade Consultant and Global Trade Compliance Director in providing creative and informative content for corporate marketing campaigns
• Provide guidance and issue resolution to peers and direct reports
• Provide leadership support to a small team of 1-2 direct reports including administrative responsibilities
• Act as primary account/client lead for specified clients or functions

Additional Notes

Capable of domestic and international travel; proper travel documentation required. Available to work flexible and on-call hours to include weekends/holiday hours when necessary.