Client Account Manager

Location: Pineville

Client Account Manager
Location:
Bucks County, PA
Salary: $55,000- $70,000 + Bonus Potential (up to $10K) + $600/month Car Allowance + Gas Card
Benefits:
Medical, Dental, Vision, 401(K) + match, Holidays, PTO, Car Allowance, Gas Card
Job Type: Full-Time
Travel:
Local travel via car up to 90%
Work Hours:
Mon-Fri; 8-5;
Flexible;
Occasional evenings
Start Date: ASAP
Sponsorship is not available

Client Account Manager Description

Our client in the commercial cleaning industry is seeking a Client Account Manager to join their growing team outside of Bensalem, Pennsylvania. This opportunity is perfect for someone who thrives in a self-directed environment, excels at building strong relationships with customers and subcontractors, and enjoys solving challenges without micromanagement. The role combines remote work with travel throughout your assigned territory, providing flexibility to set schedules and achieve performance goals.

Responsibilities include customer retention, operational support, subcontractor management, and account growth. The ideal candidate is humble, collaborative, and committed to delivering exceptional client satisfaction. In return, our client offers a great work-life balance, career advancement opportunities, and fun perks like team events and celebrations. If you're mission-driven, resourceful, and eager to be part of an inclusive and supportive team, this could be the perfect fit for you.

Client Account Manager Responsibilities

• Serve as the primary point of contact for existing customers

• Ensuring high customer satisfaction and retention

• Conduct regular follow-ups to address customer concerns

• Manage customer escalations and service complaints

• Identify, interview, and onboard new subcontractors to meet business needs

• Monitor subcontractor performance and ensure service expectations are met

• Conduct site visits to audit service quality

• Complete change of service forms and ensure all account updates are accurately recorded

• Manage territory growth by identifying opportunities to expand services

• Provide regular updates on account status, service challenges, and business opportunities

Client Account Manager Qualifications

• 2+ years of B2B client support experience required

• Proficiency in MS Office required

• Valid Driver's License required

• Ability to work occasional (1x per month) nights/weekends required