Client Success Manager – Midi Health | Remote

Client Success Manager – Midi Health | Remote (US) Job Summary

Midi Health is seeking a strategic Client Success Manager (CSM) to own employer partner relationships end-to-end, from implementation and onboarding through ongoing management. This remote role offers $115,000–$125,000/year plus health, dental, and vision benefits, paid holidays, and flexible time off.

The successful candidate will lead cross-functional execution, ensure smooth launches, and proactively drive engagement, utilization, and long-term growth for employer partners.

• Job Title: Client Success Manager
• Employer: Midi Health
• Location: Remote (US-based; preference for San Francisco Bay Area)
• Pay: $115,000–$125,000/year
• Job Type: Full-Time

Midi Health is on a mission to transform care for women in midlife. The company partners with employers to provide digital health solutions, ensuring consistency, proactive partnership management, and strategic account planning.

Implementation & Onboarding

• Lead employer partner implementations from kickoff through go-live
• Manage timelines, milestones, risks, and cross-functional readiness
• Ensure launch materials and onboarding assets are complete and aligned
• Facilitate meetings, document decisions, and align stakeholders
• Monitor early performance signals and manage launch issues

Ongoing Employer Management

• Serve as primary relationship owner for employer partners
• Lead recurring partner meetings with agendas, recaps, and follow-through
• Manage escalations, reporting requests, and cross-functional coordination
• Partner with internal teams and external stakeholders to support account needs
• Identify opportunities to improve engagement, utilization, and partner experience
• Support strategic initiatives such as engagement campaigns, webinars, and benefit season planning

Essential:

• 4–7+ years in client success, account management, implementation, or partner operations
• Experience managing external client relationships and coordinating cross-functional teams
• Strong project management, organizational, and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred:

• Experience in healthcare, health benefits, digital health, or regulated industries
• Familiarity with employer benefits, carrier/network coordination, or credentialing
• Comfort with reporting requests and translating data into insights
• Experience supporting partner communications and engagement campaigns

• Competitive salary ($115,000–$125,000/year)
• Health, dental, and vision insurance
• Paid holidays
• Flexible time off
• Professional development opportunities

How to Apply:

• Submit your application via Midi Health’s careers portal.
• Highlight your client success, account management, and healthcare experience.
• Interview process includes:
• • Recruiter screen (30 min)
  • Hiring manager screen (30 min)
  • 1–2 team interviews (30 min each)
  • Final interview (30 min)

TO APPLY

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