Senior Commerce Operations Manager

We are a global digital agency comprised of strategists, creatives, media experts, data scientists, and engineers driven by one common purpose — accelerate business growth through marketing and digital transformation. Named a top 3% Google Premier Partner and recognized by Inc. 5000 and Adweek’s 75 Fastest Growing Companies, we’re constantly looking for “A” players to join our team.

The rapid growth is attributed to our strongest asset — our people. Our teams are highly collaborative and work closely with each client to set clear goals and objectives so that we can deliver exceptional results. Mindgruve is a place where every opinion is valued. Not only will you be empowered to contribute ideas, but you will also play a key role in the execution and driving success for brands across a variety of industries.

Sound fun? Perfect — you’ll fit right in.

As a Senior Commerce Operations Manager, you will be responsible for the day-to-day management and optimization of our brand partners' product listings and operational workflows across major e-commerce platforms such as Amazon, Walmart, Target, and others. You will play a crucial role in maintaining product accuracy, resolving issues, and ensuring efficient shipment and fulfillment processes.

• Lead and develop a team of operations professionals, guiding and providing strategic direction to ensure the team meets its goals and delivers outstanding service.
• Attend client meetings as the subject matter expert for Commerce Operations.
• Be responsible for the creation and upload of new product listings on Marketplaces such as Amazon Seller, Amazon Vendor, and Walmart Seller.
• Provide subject matter expertise on content optimization to brand partners and cross-functional teams, helping to maintain best in class content execution
• Assess existing processes and create SOPs for greater speed/efficiency or training opportunities for other team members.
• Drive meticulous attention to detail in product metadata management, ensuring accurate and timely upload of images and videos, both manually and via file-feeds.
• Support the execution and tracking of promotional activities and deals, ensuring accurate implementation and performance monitoring to maximize ROI.
• Take ownership of troubleshooting and case management, diligently managing support cases and tickets related to listing issues, shipment delays, and other marketplace-related problems.
• Collaborate closely with the Account Management team to create and manage brand partner shipments, ensuring compliance and accuracy in all shipment details.
• Maintain open and transparent communication with internal Mindgruve teams, providing accurate and up-to-date information.
• Demonstrate flexibility and adaptability, supporting other tasks and projects as assigned to meet the evolving needs of the company.

• Bachelor’s degree in Marketing, Business or related field, or equivalent experience.
• 5+ years of hands-on experience managing Amazon Seller and Vendor Central, Walmart (WFS) & Target experience is a plus.
• 5+ years of professional experience in marketing/agency environments.
• Advanced Excel, along with outstanding communication and teamwork skills.
• Excellent problem-solving and troubleshooting abilities with a strong attention to detail and accuracy.
• Proven track-record of ability to manage multiple projects and prioritize appropriately.
• Entrepreneurial spirit, able to thrive in an autonomous work environment.
• Self-motivated, detail-oriented and able to shine in a results-driven environment.
• Understanding of the critical growth factors that influence success on Marketplaces.
• Innovative problem-solver and self-starter who enjoys constantly learning to adapt to the ever-changing environment of Amazon and other Marketplaces.

Compensation will be commensurate with experience. Additionally, for eligible full-time employees, we offer a competitive benefits package including medical insurance, dental insurance, and vision insurance; a flexible spending account; voluntary life and accident plans; and a 401(k) retirement plan with matching. We have six office locations in the US:
San Diego, California, Los Angeles, California, Covington, Kentucky, Denver, Colorado, Nashville, Tennessee and Charleston, South Carolina. We're seeking local candidates (or those open to relocation) who are able to work collaboratively with us in one of our office's; however, based on business needs and unique job functions, some roles may be eligible for remote work. (Bonus points if you’re bilingual in Spanish and/or Portuguese.)

Mindgruve is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.