Partner Success Manager - ServiceTitan

Service Titan Partner Success Manager (PSM) – Residential Home Services (Garage Doors)

Remote Position | $90,000 – $110,000 annually | Reports to VP of Integrations

The Service Titan Partner Success Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long‑term success within Service Titan. The PSM serves as the go‑to expert for all Service Titan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands.

This is a fast‑paced, high‑volume role requiring strong project management, training, coaching, and relationship management skills.

• Serve as the primary Service Titan partner for assigned brands.
• Guide brands from onboarding through operational maturity.
• Build strong relationships with leadership and operational teams.
• Ensure successful adoption of Guild Garage Group standards and best practices.

• Lead onboarding and implementation of Service Titan core and Pro products, including CCP.
• Translate legacy workflows into scalable Service Titan processes and Guild standards.
• Project manage onboarding timelines, deliverables, and go‑live execution.
• Travel onsite for 1–2 weeks during go‑live to support launch and stabilization.

• Train CSRs, dispatchers, technicians, and managers on Service Titan workflows and best practices.
• Provide ongoing coaching to improve adoption, consistency, and operational performance.
• Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement.

• Act as the primary escalation point for Service Titan‑related questions, issues, and initiatives.
• Identify opportunities to improve workflows, efficiency, and overall platform utilization.
• Support rollout of new tools, processes, and operational initiatives across brands.

• Expert‑level knowledge of Service Titan.
• Experience onboarding and supporting multi‑location service businesses.
• Strong training, facilitation, and coaching skills.
• Proven project management and implementation experience.
• Ability to manage multiple brands and priorities in a high‑volume environment.
• Strong communication, organization, and problem‑solving skills.
• Willingness to travel as needed for onsite onboarding and support.

• Smooth onboarding and successful go‑live execution.
• High Service Titan adoption and process consistency across brands.
• Improved operational performance and KPI achievement.
• Strong partner relationships and long‑term engagement.
• Continuous improvement mindset across all assigned locations.

• Health, Vision, Dental, PTO, Holidays, 401k and matching.
• Employee Discount.
• Employee Referral.
• Opportunity to grow into senior roles.
• Part of a world‑class family of residential services brands.

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre‑employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. This posting provides details on potential commissioned compensation ranges and possibilities.

These amounts are not guaranteed and should in no way be construed as a salary offer. Pay Range: $90,000 USD – $110,000 USD.