Senior Account Strategist - Americas

This is a fully remote position for applicants based in: US East Coast, Midwest, or Eastern/Mid Canada

Salary: $80,000 - $100,000 USD, depending on experience

Human Made is an enterprise Word Press agency that works with some of the world's most recognised brands and organisations - and right now, our Americas region is where the action is. We're the fastest-growing part of our global business, working with clients like the Gates Foundation, Noom, Wikimedia and UPenn on the kind of large-scale, mission-critical platforms where downtime means real business impact and editorial teams are publishing hundreds of pieces of content every day.

We're scaling both our delivery capability and our commercial team at the same time, which tells you something about the trajectory we're on. And we're doing it while launching a major internal initiative to give clients one of the best strategic systems any enterprise agency can offer - complete transparency, stakeholder alignment, and clarity from day one.

We're a fully remote, global team that's been building enterprise Word Press solutions for over a decade. We work across America, EMEA and APAC, which means we've got expertise spanning time zones, industries and technical challenges. You can learn more about our work, our approach and our team at  - but what really defines us is that we're not just developers who happen to talk to clients.

We're strategic partners who help organisations figure out what they actually need, then build platforms that deliver on those needs.

Right now we're bringing our teams together globally to create something genuinely differentiated - client experiences where we collaborate, co-create and actually have fun doing it. Not just with clients, but with each other across regions and disciplines. If you've ever worked somewhere that talked about being "collaborative" but really just meant more meetings, this isn't that.

This is your chance to shape how we work with some of the most interesting organisations in the Americas region. You'll be working on accounts where the stakes are real - platforms that support global health initiatives, editorial teams reaching millions of readers, institutions that have been around for decades but need to move at digital speed.

You'll own the client experience from the moment they sign with us. That means onboarding new clients in a way that sets the tone for everything that follows, working alongside our Americas delivery squad to make sure projects stay aligned with actual business outcomes, and being the person who can have the hard conversations when expectations need realigning or when there's an opportunity we should be going after together.

This isn't just a run-run-of-the-mill account management role - you'll be digging into what clients are really trying to achieve. Whether they're focused on growth, editorial efficiency, governance, or building new features to solve problems their users actually have, you'll help make sure our development work delivers on those goals rather than just delivering code.

You've spent 3-5 years in a web development agency that specialises in Word Press or works across open source CMS platforms. You know what good client collaboration looks like, you're comfortable talking to senior stakeholders about business outcomes rather than just technical features, and you've got the commercial sense to spot opportunities and help close them.

You're the kind of person who gets energised by growth - both for clients and for the business you're part of. You can manage and close opportunities, but you're also someone who genuinely cares about whether what we're building together actually works for the people who'll use it every day.

Requirements

Based on our Account Strategy framework, here's what success looks like in this role:

• Building senior-level client relationships where stakeholders see you as a strategic partner, not just a supplier
• Leading structured, outcome-focused business reviews that result in clear decisions and next steps
• Handling difficult…